What are the responsibilities and job description for the Computer Client Support Analyst (Tier 1)/ IT Help Desk Support/Technical Support position at Finezi Inc.?
Job Summary:
PG&E is seeking motivated Tier 1 Help Desk Analysts to provide remote technical support for end users. Analysts will troubleshoot issues with Microsoft applications, iOS devices, networks, printers, and general IT support tools. Strong customer service and problem-solving skills are essential.
Responsibilities:
- Provide first-level IT support via phone and web
- Resolve issues related to Microsoft Office, Windows OS, iOS, networking, and peripherals
- Log, prioritize, and escalate incidents/tickets as needed
- Support mobile device applications and PC software troubleshooting
- Ensure high-quality service and follow defined IT processes
- Document service requests and follow up until resolution
Required Qualifications:
- High School diploma or equivalent
- 1 year of help desk or IT support experience
- Basic knowledge of Microsoft Office, Windows OS, and network troubleshooting
- Strong customer service and communication skills
- Ability to work independently and in a team setting
- Typing speed of 35 WPM or higher
Preferred Qualifications:
- Associate/Bachelor’s degree or IT certifications
- 1 year of customer service or call center experience
- Experience with IT troubleshooting and technical documentation
- Familiarity with TCP/IP, network printers, or mobile device support
- Strong organizational and problem-solving skills