What are the responsibilities and job description for the SECURITY position at FINE ENTERTAINMENT MANAGEMENT?
Job Summary: Responsible for providing friendly, engaging, and superior service to every guest. Create a warm, friendly, and safe atmosphere for guests. Maintains safe environment for guests and staff.
Essential Job Functions:
- Provide superior levels of customer service to all guests
- Maintain a safe atmosphere for all guests and team members
- Apply verbal judo concepts in communication with irate or intoxicated guests.
- Report all safety or security incidents to Security Director and General Manager (and Bar Manager on duty at time of incident).
- Forward employee incidents to HR and Director of Security as soon as completed.
- Complete a report for all guest incidents such as injuries or security issues
- Ensure that guests are of age by properly checking identification
- Maintain high visibility during shift
- Enforce FINE Entertainment guest standards of conduct including dress code.
- Protect FINE Entertainment property by maintaining crowd activity
- Control the flow of guests coming into the venue as well as maintaining the flow of walkways and high traffic areas.
- Maintain the proactive approach to solving any guest’s questions or problems
- Immediately stop any illegal activity or inappropriate behavior
- Escort guests from the premises based at management’s discretion
- Actively market social media and FINE Entertainment smart phone app.
- Must maintain a clean, safe, and organized work environment, following all guidelines established by the Southern Nevada Health District and Building and Fire guidelines.
- Adhere to all Department and Company Policies and Procedures.
Qualifications:
- Must be 21 years or older.
- Previous experience as Security or Security Host is preferred.
- Must possess excellent customer service and communication skills.
- Must be able to initiate and engage guests in conversation in a professional manner.
- Must possess a valid Alcohol Awareness Card. (TAM, ACT, or other qualifying card)
- Must possess a valid Sheriff’s Card issued by the LVMPD Fingerprint Bureau.
- Must be able to reach, stoop, bend, lift, and clean during various activities throughout shift.
- Must be able to communicate fluently in English.