Customer Service Specialist

Overview: We are seeking a detail-oriented Customer Service Specialist to join a growing operations team in Virginia Beach, VA. This role offers a dynamic blend of customer support, administrative coordination, and operational responsibility, with potential for long-term growth. This is a temp-to-hire position with a stable, growing company! Responsibilities: - Serve as the first point of contact by answering incoming calls, assisting walk-in customers, and routing inquiries appropriately - Manage incoming shipments from vendors and internal locations, ensuring accurate receipt and documentation - Update and maintain purchase orders in internal systems - Participate in quarterly inventory counts and maintain accurate inventory records - Process depot/service repairs, including creating service orders and coordinating shipments to third-party repair providers - Track and manage the return and delivery of repaired equipment to customers - Generate and process invoices for sales and service orders within designated timelines - Upload invoices to customer portals as required - Process customer payments, including credit card transactions - Maintain accurate customer account records and collections notes - Coordinate weekly payment processing and documentation Qualifications: - 2-3 years of experience in customer service, office management or administrative support - Strong organizational skills with high attention to detail - Comfortable managing multiple tasks in a fast-paced environment - Experience with inventory tracking, billing, or order processing systems preferred - Basic accounting or accounts receivable knowledge is a plus - Proficient in Microsoft Office (Excel, Outlook, Word) - Strong communication and problem-solving skills - High school diploma or equivalent required; additional education is a plus Compensation & Benefits: - $17–$22 per hour, based on experience - Health, dental, and vision benefits offered once permanent Schedule: Monday–Friday, 8:00 AM – 5:00 PM (onsite)

Salary : $17 - $22