What are the responsibilities and job description for the Technical Support Coordinator position at Find Great People | FGP?
Overview
Our client is seeking a detail-oriented and proactive Technical Coordinator to support technology operations for local school districts on a 12 week contract assignment. This role involves coordinating, tracking, and troubleshooting classroom technology devices to ensure smooth functionality and compliance with standards.
Responsibilities
- Serve as the primary point of contact for school staff regarding Lenovo devices.
- Act as a liaison between the company, customers, and vendors to resolve technical issues.
- Communicate daily with district contacts to ensure timely resolution of problems.
- Pick up and deliver malfunctioning devices to centralized locations for repair.
- Track and monitor defective devices throughout the warranty process.
- Perform basic troubleshooting on-site (e.g., powerwashing/recovery).
- Maintain the server room and ensure quality control on repaired devices before redistribution.
- Report requested data accurately to district representatives.
- Ensure compliance with all applicable regulations and best practices.
- Perform other related duties as assigned.
Qualifications
- Strong organizational skills and attention to detail.
- Excellent communication and customer service abilities.
- Ability to manage time effectively and meet deadlines.
- Basic technical knowledge of devices and troubleshooting.
- Proficiency with Microsoft Office Suite or similar tools.
- Ability to adapt to changing priorities and schedules.
- Valid driver’s license with a clean MVR (may occasionally drive company vehicle).
- Bachelor’s degree in a related field preferred.
Benefits: FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met.
If you're interested in gaining hands-on experience in technology coordination while supporting educational initiatives, this could be a great opportunity for you! If you’re reliable, tech-savvy, and enjoy problem-solving, we’d love to connect!