What are the responsibilities and job description for the Collections Specialist position at Find Great People | FGP?
We are currently hiring a Collections Specialist for a full-time temporary role based in Greenville, SC, anticipated to last 3–4 months, with the possibility of permanent hire. The ideal candidate will bring at least 2 years of collections experience and a strong ability to manage high-volume accounts.
Schedule, Training & Start Details
- Work Hours: Monday–Thursday, 9:00 AM – 8:00 PM (Fridays off)
- Start Date: Monday, July 6, 2026 (must be available to begin on this date)
Training Schedule:
- First 6 weeks dedicated to training
- Weeks 1–2:
- Monday–Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 4:00 PM (onsite required)
- Weeks 3–6:
- Monday–Thursday: 9:00 AM – 8:00 PM
Additional Notes:
- Opportunity to transition to two daytime shifts per week after training
- Perfect attendance is required during the first 2 weeks of training
- No more than 3 absences allowed during weeks 3–6
Key Responsibilities
- Manage a high volume of inbound and outbound collection calls (primarily phone-based role)
- Work with customers to resolve outstanding balances and negotiate payment arrangements
- Accurately document all communications and account updates
- Achieve performance metrics while adhering to compliance standards
- Handle more complex account issues across multiple communication channels (phone, chat, email, text)
- Address escalated situations and exercise sound decision-making independently
- Maintain strong organization, quickly adapt to new procedures, and manage shifting priorities
Qualifications
- High school diploma or equivalent required
- Minimum of 2 years of experience in collections, call center, or customer service preferred
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Strong interpersonal, communication, and negotiation abilities
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using computer systems and learning new tools quickly
- High level of attention to detail and adherence to compliance requirements
- Self-motivated with the ability to adapt and work independently
Compensation & Benefits
- Hourly Pay: $19–$20, based on experience
- Conversion Increase: Additional $1/hour upon permanent hire
- Bilingual Differential: Additional $1/hour for bilingual candidates
- Assignment Length: 3–4 months, with potential for full-time employment
Contract Employee Benefits Include:
- Minimum essential coverage (MEC) insurance
- Fixed indemnity health plan
- 401(k) retirement plan (eligibility requirements apply)
Salary : $19 - $20