What are the responsibilities and job description for the Lead Porter position at Finchey Corp dba Pacific BMW?
Pacific BMW is looking to hire a Service Drive Coordinator at our Dealership in Glendale. The department hours are Monday to Friday, from 7:30am to 6:00pm and Saturdays from 8:00am - 4:00 pm, this is a full-time 40hr per week position, and it is paid hourly.
Company Overview
Pacific BMW is a family-owned Dealership operated in Glendale since 1982. We have a new state of the art facility with upgrades, clean and organized work environment. We are proud to be recognized as an honest, inviting and innovative business amongst the top Southern California dealerships. Our employee benefits include paid-time off, health insurance, complimentary life insurance; dental, vision and supplemental insurance at group rates; 401k with matching employer contribution; tenured and accolated leadership team; and many opportunities for growth and development for all employees.
Qualifications
Required minimum of 3 years with a driver's license in the U.S.
Professional driving experience with an excellent parking record
- Work with a sense of urgency while maintaining safe driving protocols
- Detail-oriented and attentive to customers' needs
- Ability to easily engage in conversation and personalize customer interactions
- Manual & automatic transmission experience is preferred
- Superior work ethic, dependability and professionalism
- High school diploma or equivalent
Physical Requirements
- Surroundings: position requires moving throughout the company facility for most of the shift, spending time outdoors exposed to the weather, and spending some time indoors in air-conditioned areas
- Regularly: standing, walking, bending, twisting and/or stooping, kneeling and/or squatting, climbing stairs, lifting, reaching and/or lifting overhead, grabbing with hands, pushing and pulling heavy machinery
- Infrequently: sitting
Job Responsibilities
- Serve as a main lead for the service drive operations by hiring, creating schedules, training, and coaching staff with manager approval
- Provide guidance and direction on the basic processes such as lane designation, hats program, the role of advisors and the keybox
- Proactively ensure that the Drive Operations team acknowledges and engages all guests visiting the Dealership following Pacific BMW’s standards
- Solve customer issues independently as they arise on the Service Drive and escalate to management as needed
- Delegate tasks such as shuttle driving, car delivery, and performing tire pressure monitor and oil/coolant top-offs
- Check that all cars have been properly cleaned before the customer picks up the car and ensure all damages are noted accurately
- Train staff on procedures related to the Tag Program, Get Ready Log, and opening and closing procedures
- Serve as a liaison and maintain constant communication between customers, Service Advisors, and Technicians as needed
- Familiarize and utilize the Dealership computer programs, such as Microsoft 365 and Tekion
- Assist with off-loading vehicles from tow trucks
- Organize vehicles on-site and off-site to ensure space optimization
- Perform miscellaneous tasks, reports, and duties as needed
Note
To qualify for employment, the top candidates must submit to a pre-employment investigation that includes a background check, MVR & drug testing. Pacific BMW is an Equal Opportunity Employer with a Drug-Free work environment.
Salary : $23 - $26