What are the responsibilities and job description for the Client Success Manager position at Financial Recovery Group (FRG)?
Company Description
Financial Recovery Group (FRG) is a leader in helping health plans and physician groups enhance financial performance of value-based arrangements. FRG's flagship application, AccuReports®, provides actionable insights through transparent and interactive reporting for Medicare, Medicaid and Exchange plans and providers nationwide. FRG's AccuAudit service combines data mining with expert claims auditing to ensure payment accuracy and recovery of funds for clients. Additionally, FRG offers tailored advisory services, delivering actionable financial recommendations to meet the unique needs of healthcare organizations.
Role Description
This is a full-time, on-site role located in Tampa, FL, for a Client Success Manager. The Client Success Manager will be responsible for maintaining and strengthening client relationships, ensuring a high level of customer satisfaction and retention, and serving as a trusted advisor to clients. Core responsibilities include engaging with clients to understand their needs, delivering insights from FRG solutions, proactively addressing challenges, and providing guidance on utilizing FRG's tools and services. Collaboration with internal teams to address client concerns and drive value realization is key.
Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 3 years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles.
- Experience in managing customer success programs, customer retention, and upselling.
- Ability to analyze customer data and usage trends to identify areas of improvement.
- An understanding of product management and its impact on customer experience.
- Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
- Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
- Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.
- Familiarity with CRM tools, customer success platforms, and analytics software.
- Solid negotiation skills to handle complex customer accounts.