Loan Resolution Specialist II

Objective:

To support and maintain company objectives related to delinquency by efficiently collecting and monitoring consumer loan accounts that are over 5 days past due. This involves achieving resolution through up-to-date payment arrangements, repossession, extensions, legal actions, or charge-offs.

Essential Responsibilities:

• Delinquency Management:

  • Collect past-due consumer loans and credit cards that are over 5 days delinquent.

  • Handle incoming and outgoing calls, responding to member inquiries regarding past-due accounts.

  • Perform account reconciliation, review payment history, and educate members on their responsibilities and the importance of keeping accounts current.

• Problem Analysis and Solutions:

  • Discover and analyze members' reasons for delinquency and propose suitable payment arrangements.

  • Conduct skip tracing to locate members and/or collateral.

  • Recommend accounts for legal action or repossession to the manager for approval.

  • Assign accounts for field chase when necessary.

• Documentation and Claims:

  • Review and follow up on letters of guarantee with insurance companies.

  • File GAP claims and process cancellations of warranties when applicable.

Education and Experience:

• 1-2 years collections experience, preferably in consumer loan collections.

• An Associate’s degree is preferred.

• Proficiency in Windows, Excel, and Word.

The pay range for this position is listed above. Our pay ranges are designed to allow for candidates with various levels of experience and skill to be considered, and to allow room for growth to be achieved in a role over time. Generally, new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their individual combination of experience, knowledge, skills, and education as well as internal equity.

Financial Partners Credit Union is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.