What are the responsibilities and job description for the Desktop Technician (Temp) position at Financial Partners Credit Union?
The Desktop Support Temp is responsible for providing 1st level technical assistance and support related to computer systems, hardware, and software, and responding to user requests.
Essential Responsibilities
Experience
Essential Responsibilities
- Provide Technical Support:
- Respond to Service Desk incidents and service requests (tickets), which may be routed to IT via email, chat, or phone call.
- Troubleshoot and resolve 1st level technical issues, such as software errors, login issues, and hardware malfunctions.
- Escalate complex issues to senior team members within the Service Desk.
- Properly prioritize incidents based on the published Priority Matrix Adhere, and to complete incidents within established Service Level Agreements.
- Install and Configure Systems:
- Assist with the set up and deployment of computer systems, including installing operating systems, software applications, drivers, and peripherals.
- Assist with configuration and deployment of computer peripherals, such as ID scanners, receipt printers, check printers, and MFPs to ensure proper functionality.
- Maintain Computer Systems:
- Participate in the e-waste program to ensure end-of-life workstations and peripherals are properly disposed of.
- User Account Management:
- Help with password resets and account lockouts
- Update user Branch and Check Printer assignments within Symitar as users move between branches.
- Ensure Security and Privacy:
- Follow security policies and best practices to protect systems and data from unauthorized access.
- Adhere to privacy regulations and company policies regarding sensitive information.
- Customer Service:
- Provide excellent customer service to end-users, ensuring their technical issues are resolved in a timely and professional manner.
- Escalate issues to other IT teams quickly when needed.
- Communicate technical information clearly and concisely to non-technical users.
- Basic knowledge of Windows and Mac operating systems.
- Basic experience with Microsoft Office Suite and other common software applications.
- Hands-on experience with computer hardware components.
- Good verbal communication and customer service skills.
Experience
- Desktop support: 1 year (Preferred)