What are the responsibilities and job description for the Agency New Business Administrator position at Financial Growth Partners?
Agency New Business Administrator
Financial Growth Partners | Hunt Valley, MD
Reports to: Business Operations Manager
Purpose and Success Factors
At Financial Growth Partners (FGP), our core purpose is advancing human capital. We believe in aligning soul and wallet, and our four core values guide everything we do:
- In Motion: We embrace a growth mindset, constant improvement, and adaptive solutions.
- Highlighter: We celebrate wins, amplify strengths, and build meaningful connections.
- Actually Different: We bring unique perspectives, innovative thinking, and authenticity.
- Independent & Collective: We pursue individual excellence while driving shared success.
The Agency New Business Administrator role embodies these values by ensuring the smooth, efficient, and accurate flow of business, directly impacting both our associates and clients.
The New Business Administrator is responsible for contributing to the successful business operations of the organization. The incumbent is directly responsible for the timely and efficient administration of new business applications received from sales associates. They must be able to consult and coordinate with the Business Operations Manager, sales managers, sales associates, and key Guardian associates on matters pertaining to new business from receipt through final disposition.
Critical success factors include:
- Being a trusted associate of the agency team.
- Demonstrating expertise in all areas of insurance application processing in a small business environment.
- Fostering collaborative relationships across teams and functions.
- Mastering the nuances of field underwriting and partnering with sales associates to improve application quality.
- Living FGP’s values by moving In Motion, celebrating progress as a Highlighter, demonstrating authenticity by being Actually Different, and building synergy through being Independent & Collective.
Major Responsibilities
Manage Incoming Applications (40%)
- Identify new business submissions from sales associates and initiate field underwriting.
- Evaluate applications for completeness and reconcile with sales associates as needed.
- Input data into Guardian proprietary systems for underwriting.
- Reconcile problems and outstanding items promptly to prevent delays.
Manage Pending Business (25%)
- Track progress of applications through Home Office underwriting.
- Order underwriting requirements and update status in agency records.
- Provide regular status updates to sales associates.
- Communicate with Home Office case managers and underwriters to resolve issues quickly.
Manage Issued Business (15%)
- Monitor newly issued business and identify delivery requirements.
- Prepare policies for delivery and route appropriately.
- Follow up with sales associates to ensure prompt policy delivery.
- Confirm delivery requirements with Home Office so policies are recorded as paid.
Audit and Reporting (10%)
- Use Home Office reporting tools to provide accurate, up-to-date status to leadership and sales associates.
- Maintain confidential files securely.
Office Manager Duties (10%)
In addition to the new business responsibilities above, this role includes basic office management duties that support a positive and professional environment:
- Processing incoming and outgoing mail.
- Managing office access and security protocols.
- Greeting clients and visitors in a welcoming, professional manner.
- Ordering and maintaining office supplies.
Education & Experience
- Minimum high school diploma required; some college a plus.
- Field insurance underwriting experience preferred.
- Life and health insurance license preferred.
Knowledge, Skills & Abilities
- Ability to multi-task and apply time management best practices in a fast-paced environment.
- Tact, judgment, and strong communication skills (verbal and written).
- Self-starter with initiative and a solutions-driven mindset.
- Ability to maintain strict confidentiality.
- Proficiency with Microsoft Office Suite and general computer skills.
- Highly detail-oriented and organized.
Competencies
- Analytical thinking
- Attention to detail
- Confidence and self-assurance
- Collaboration
- Business knowledge
- Initiative
