Member Contact Ambassador

This job was posted by https://idahoworks.gov : For more information,

please see: https://idahoworks.gov/jobs/2470844

Role:The**Member Contact Ambassador**promotes member financial

well-being through engaging members in meaningful conversations to

resolve financial inquires, enrich the member\'s experience, and deepen

their relationship with the credit union. Responds to members through

incoming communication channels and follows up with member needs.

Pay:The pay for this position is**\$19.39 an hour.**

Essential Functions & Responsibilities:

• Assists members and potential members with their inbound account
  
  

inquiries, performs transactions and account maintenance while

actively listening to and inquiring about members needs with the

objective of providing the ultimate member experience and

value-added solutions.

• Resolves member inquires with a one-call resolution philosophy by
  
  

utilizing company policies. Researches and explores potential

solutions to provide alternatives for members. Follows escalation

processes to direct members to appropriate team member as needed.

• Assists with written communication received into the Member Contact
  
  

Experience Department as needed.

• Maintains knowledge of all Credit Union products, services, and
  
  

promotions.

• Contributes to efficient Credit Union operations by performing other
  
  

job related duties as assigned.