It Support Technician

This job was posted by https://idahoworks.gov : For more information,

please see: https://idahoworks.gov/jobs/2542793

• How to apply:**Complete an Online Application at our website
  
  

www.capedcu.com for the specific job opportunity that interests you.

Resumes are not accepted in lieu of an application.

• Role:**The**IT Support Technician**provides financial services of
  
  

superior quality and convenience through assisting CapEd employees with

setting up workstations, answering questions, resolving technical

problems and maintaining the company\'s network, software and computer

equipment. This position collaborates with internal team members and

other technical staff to identify support trends and resolve underlying

issues.

**Essential Functions & Responsibilities:**

• Assists employees as the first point of contact for technical
  
  

assistance in person, over the phone, via email, IM and through

helpdesk software. Assists with troubleshooting, maintenance, and

repair of PCs, printers, terminals, etc. while actively listening to

and inquiring about employees needs with the objective of providing

the ultimate service experience and value-added solutions..

• Resolves employee inquires by utilizing company policies. Researches
  
  

and explores potential solutions to provide alternatives and

coordinates with other IT staff and vendors to resolve issues with

hardware, computer software and network problems. Follows escalation

processes to direct employees to appropriate team member as needed

• Maintains the Credit Unions CORE systems and operating system
  
  

software to provide a reliable and efficient computing environment.

• Identifies recurring issues and work with other IT staff members to
  
  

resolve underlying issues. Recommends proactive solutions for any

potential issues identified.

• Installs Credit Union\'s hardware and software; ensures employees
  
  

know how to care for and maintain their workstations, printers, and

PCs and understand procedures for data backup, network access, etc.

• Repairs hardware as necessary and work closely with service vendors
  
  

to ensure continuity of service. Recommends changes in software and

hardware to improve computer capabilities.

• Sets up workstations with computers and necessary peripheral devices
  
  

(routers, printers etc.) Installs and configures appropriate

software and functions according to specifications. Ensures security

and privacy of networks and computer systems

• Contributes to efficient Credit Union operations by performing other
  
  

job related duties as assigned.

• Maintains knowledge of all Credit Union products, services, and
  
  

promotions.