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Customer Service Manager

Finance Factors Ltd
KONA, HI Full Time
POSTED ON 6/9/2026 CLOSED ON 7/7/2026

What are the responsibilities and job description for the Customer Service Manager position at Finance Factors Ltd?


 

 
IN BRANCH ONLY
 

Have a passion for Hawaii and helping people? When you choose a career with Finance Factors you join a family-owned company with a 70-year history and commitment to providing financial services to our community. And we are honored to be recognized by our employees and Hawaii Business Magazine as a 2023-2025 Best Places to Work in Hawai’i. 

Our team is committed to helping generations of families fulfill their financial dreams with creative lending and savings products. We specialize in residential real estate loans for purchase, refinance, cash-out, and home equity, as well as commercial real estate loans. Finance Factors also offers some of the best rates on certificates of deposit and savings accounts, with deposits insured by the FDIC. 


Our Kailua-Kona branch is seeking those who enjoy people, providing excellent customer service, building relationships and have a can-do approach to helping others Prior banking experience is nice to have but not required as we will provide the training and support you need to be confident and successful.


Branch Hours: Monday – Thursday 8:30am – 4:30pm and Friday 8:30am – 5:30pm.



Minimum Requirements: 

  • Possess a High School Diploma (or equivalent). 

  • Prior customer service experience. 

  • Experience handling cash, as well as personal information. 

  • Possess basic computer skills. 

  • Pass a thorough background and credit check. 

 

Finance Factors is proud to be an Equal Opportunity Employer.  

 

Salary : $25 - $29

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