Customer Service Manager

Classification: Non-Exempt

Salary Range: $80,000.00 to $90,000.00

Reports to: Sidney Ho (General Manager)

Location: Kahului, Maui, Hawaii

Date: October 2026

Job Description

This role is geared toward an airline food manufacturing company. We are seeking a dynamic professional who has a passion for Customer Service. A charismatic problem solver who can be a key point of contact for our customers, acting as a liaison to ensure our customer expectations are met.

Essential Functions

• Oversee all aspects of account management, including communication with the airline corporate office, local office where the operational unit is located, and primary account management within Flying Food Group.
• Ensures compliance with all customer and airline service requirements by maintaining performance on customers as specified in the contract.
• Responsible for developing and maintaining a positive, professional working relationship with both customer and unit management and staff, establishing a clear line of communication at all levels.
• Monitors communications between the billing department and the customer and makes recommendations to remedy any disputes that may arise.
• Maintains prompt and effective communications with customers and operations staff to resolve issues and is responsible for developing and maintaining data as it relates to the account.
• Serves as the primary contact for all day-to-day operational communications with the customer as assigned with the ability to develop business relationships which allow for root cause issue resolution.
• Is externally/internally visible to customer by participating in some flight deliveries and interfacing with cabin crew and operations unit.
• Must work with the assigned staff to ensure proper menu specifications and directions are followed.
• Ensures all inventories for equipment and liquor meet customer requirements.
• Responds to airline comments or complaints in a timely manner.
• Responsible for arranging customer visits including meal presentations at the Operations unit.
• Participates in conference calls, meetings, workshops pertaining to the customer & operations.
• Inform internal departments of any changes, organize meetings

Skills and Qualifications

• Minimum of a B.S. Degree from a 4-year university
• 3-5 years of experience in the airline/food industry
• Able to communicate, understand, and read English language.
• Proficient in Microsoft Excel, Word, and PowerPoint

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment. The facility is widely refrigerated and requires work inside refrigerated processing areas.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The

employee is frequently required to sit and stand for long periods and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position.

The facility operates 24 hours, 365 days.

Must be willing to work any shift, or days off as assigned by plant leadership.

Travel

5%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of

activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with our without notice.

Benefits

Flying Food Group, LLC offers a comprehensive benefits package that includes medical, prescription drug coverage, dental, vision, life insurance, disability insurance, accident, critical illness, and hospital indemnity plans, flexible spending accounts, employee assistance program, commuter benefit, retirement program 401(k), tuition reimbursement, MetLife- Legal Program, and pet insurance.