What are the responsibilities and job description for the Logistics / Back Office Manager position at Filling Pieces?
About Filling Pieces
Filling Pieces is more than a fashion brand; it’s a collective of talented individuals from all around the world, connected by creativity and a purpose. Founded in Amsterdam in 2009 by Guillaume Philibert, Filling Pieces began by bridging the gap between streetwear and high-end fashion.
Today, Bridging the Gap is a mindset that goes far beyond product. It’s about bringing people, cultures, and stories together. Take a look at the "our world" page on our website to see some of our recent projects, uncommon stories, or how we give back to our community to get an idea about the impact that we are making every day. Diversity is not an ambition for us: it’s in our DNA and reflected in how we work and what we work on.
At Filling Pieces, we work with an 8 mentality. We believe in a work culture where people take ownership, work smart and professional, challenge themselves and each other, and grow together. This means we look for people with the right mindset: people who take initiative, think ahead, ask the right questions, and go beyond the obvious. We value curiosity, ownership, and the drive to get the best out of your work and yourself.
If you are proactive and eager to learn, Filling Pieces will support you in growing towards your goals and ambitions. We believe that when people grow, the brand grows with them.
Responsibilities
Tasks will include, but not limited to:
ERP & data management: Ensure high data quality within the ERP system, import and validate packing lists, support correct order processing, and act as ERP Product Owner / Super User.
Order and inventory management: Manage pre, stock orders, Flagship store replenishment, inventory corrections, and ensure accurate stock levels across locations.
B2B & marketplace order processing: Process order files from key wholesale and marketplace partners (e.g. off-price and outlet partners), coordinate deliveries, and handle B2B returns.
Logistics & third-party management: Act as the daily point of contact with Promese and other logistics partners, coordinating outbound shipments, forecasts, SLAs, cross-dock and transit orders. Coordinate shipments between warehouse, office, and Flagship store.
Customer onboarding & logistics documentation: Onboard B2B customers and arrange all required logistics and customs documentation, including packing lists, commercial invoices, and EUR1 documents.
Issue resolution & exception handling: Identify, troubleshoot, and resolve delivery issues, order import errors, returns, and other operational exceptions.
Special requests: Initiate and coordinate customized operational requests with the fulfilment partner.
Reporting & stakeholder support: Create operational overviews and reports, and support internal teams and customers by providing accurate data for their systems and processes.
Skills & Qualifications
Bachelor’s thinking level
At least 2 years of experience in similar role
Experience with ERP system It’s Perfect is a pré
Detail oriented and quality driven
What do we offer:
A company culture which is driven by our five core values; driven by ambition, always being transparent, united by diversity, taking responsibility, enjoying successes.
We stimulate development by offering a.o. training and learning opportunities, development plans and inspirational talks.
An environment where you can be yourself and flourish, where diversity is respected and individuality is valued.
Frequent events, such as our brand days and workshops.
Beautiful headquarters located in Amsterdam.
Pension scheme at Aegon PPI, where we will pay 2/3 of the premium and you will pay 1/3 of the premium.
Discount on our product collection and credits for free clothes/shoes.
Discount codes for Trainmore and FÉST.
A competitive salary based on your experience.
Environment:
We promote an honest and transparent atmosphere and strive to inspire meaningful progress in everything we do. Responsibility and accountability are key values within our company. We are a culturally engaged and innovative, young, ambitious and growing team, united by diversity. We offer an international work environment which is empowered by our progressive and positive mindset.