Patient Care Coordinator (Rheumatology)

Preferred Candidate Location: Philippines

Our client is seeking a highly organized, detail-oriented, and compassionate Patient Care Coordinator to support a busy rheumatology practice specializing in the treatment of autoimmune and musculoskeletal conditions.

This role is ideal for someone with a healthcare background who enjoys working closely with patients, providers, and healthcare teams while supporting both clinical and administrative operations. The Patient Care Coordinator will play a critical role in patient intake, medical documentation, appointment coordination, insurance verification, prior authorizations, and ongoing patient communication.

The ideal candidate is comfortable working within electronic medical record systems, maintaining accurate patient information, supporting providers with clinical documentation, and ensuring patients receive timely and professional assistance throughout their care journey. Strong communication skills, attention to detail, and a commitment to patient care are essential for success in this position.

Candidates with experience as a Medical Assistant, Medical Receptionist, Medical Administrative Assistant, Medical Scribe, Nurse, Pharmacist, Pharmacy Technician, Patient Care Coordinator, or similar healthcare role are highly encouraged to apply.

Scope Of Work / Responsibilities

Patient Intake & Clinical Documentation

• Conduct patient intake and gather relevant medical information
• Update medications, allergies, medical history, and medical conditions within the NextGen EMR system
• Document the reason for consultations and follow-up visits accurately
• Enter diagnoses and physician comments as directed by providers
• Assist with chart preparation and real-time documentation support during patient visits
• Maintain accurate and up-to-date patient records within the EMR
  
  

Patient Scheduling & Care Coordination

• Schedule patient appointments and manage provider calendars
• Send appointment reminders and coordinate follow-up visits
• Assist with patient inquiries regarding appointments and care coordination
• Communicate professionally with patients, providers, pharmacies, laboratories, and external healthcare organizations
• Request and obtain medical records from other clinics and healthcare facilities
  
  

Insurance Verification & Prior Authorizations

• Verify patient insurance eligibility and benefits
• Process prior authorization requests and insurance-related documentation
• Assist with claims processing and insurance follow-up activities
• Maintain accurate insurance records and supporting documentation
  
  

Medication, Referrals & Administrative Support

• Assist with medication orders, prescription workflows, and refill requests
• Support referral coordination and laboratory order processing
• Ensure orders, documentation, and follow-up actions are completed accurately
• Manage patient correspondence through phone, email, and text communication
• Support general administrative projects and operational tasks as needed
  
  

Cross-Functional Team Support

• Cross-train in additional office functions to provide coverage and support when needed
• Assist with workflow management and operational improvements
• Support providers and staff by maintaining organized documentation and efficient processes
  
  

Top 3 Priorities

• Patient Intake & Clinical Documentation
  
  

Ensure patient records are complete, accurate, and properly maintained while supporting providers with clinical documentation and chart preparation.

• Patient Scheduling & Care Coordination
  
  

Provide exceptional patient support through scheduling, appointment management, follow-ups, and communication with patients and healthcare partners.

• Insurance Verification & Prior Authorizations
  
  

Manage insurance-related workflows efficiently to ensure patients receive timely access to care and services.

Requirements

Required Skills & Experience

Healthcare Experience

• Previous experience as a Medical Assistant, Medical Receptionist, Medical Administrative Assistant, Medical Scribe, Patient Care Coordinator, Nurse, Pharmacist, Pharmacy Technician, or similar healthcare role
• Strong understanding of healthcare workflows, patient communication, and medical terminology
• Experience supporting providers in a clinical or medical office setting
  
  

EMR & Clinical Documentation Experience

• Experience working with EHR/EMR systems required
• Experience with NextGen EMR strongly preferred
• Comfortable updating patient histories, medications, allergies, diagnoses, and provider notes
• Strong documentation accuracy and attention to detail
• Experience supporting clinical documentation and chart management workflows
  
  

Insurance & Administrative Experience

• Experience with insurance verification, eligibility checks, and prior authorizations
• Familiarity with claims processing and healthcare administrative workflows
• Experience using Availity or similar insurance platforms preferred
  
  

Communication & Professionalism

• Excellent spoken and written English communication skills
• Strong phone etiquette and patient-facing communication skills
• Comfortable interacting directly with patients through phone and video communication
• Professional, compassionate, and service-oriented demeanor
  
  

Systems & Software Experience

Experience with the following systems is preferred:

• NextGen Office
• Availity
• Clinect
• Broadvoice
• Other healthcare scheduling, insurance, and documentation platforms
  
  

Ideal Candidate Profile

The Ideal Candidate Is

• Honest and trustworthy
• Reliable and accountable
• Professional and compassionate
• A team player with a positive attitude
• Highly organized and detail-oriented
• Comfortable learning new systems and processes quickly
• Able to work independently while supporting a collaborative healthcare team
• Committed to delivering exceptional patient service and maintaining confidentiality
  
  

Preferred Qualifications

• Prior experience working in a rheumatology or specialty medical practice
• Medical Assistant, Nurse, Pharmacist, Pharmacy Technician, or other healthcare background
• Experience supporting clinical documentation and diagnosis coding workflows
• Comfortable working on camera and interacting directly with patients
  
  

Basic Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on
• Must be willing and able to remain in a virtual video conference room with their camera on for the entire shift
  
  

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.
  
  

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
  
  

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.