What are the responsibilities and job description for the Patient Support Specialist / 6 hours ago position at Filipino Contractors?
Job Responsibilities
- Schedule, coordinate, and confirm patient appointments.
- Send appointment reminders and follow up with patients as needed.
- Assist in managing provider schedules to ensure efficient patient flow.
- Maintain accurate and up-to-date patient records using Allscripts/Veradigm PM and EHR systems.
- Ensure all patient information is documented appropriately and in compliance with privacy regulations.
- Review and update patient demographics, insurance information, and medical records.
- Respond professionally to patient inquiries via phone, email, and other communication channels.
- Provide timely assistance regarding appointments, medication requests, and general healthcare-related questions.
- Deliver compassionate and patient-centered support while maintaining confidentiality.
- Serve as a liaison between patients, healthcare providers, pharmacies, and other medical professionals.
- Coordinate referrals, follow-ups, and patient care activities as directed.
- Process medication prior authorization requests using CoverMyMeds.com and other applicable platforms.
- Communicate with insurance companies, pharmacies, and providers to obtain authorization approvals.
- At least 1 year of proven experience in patient coordination, care management, medical administration, or as a Medical Virtual Assistant.
- Active Registered Nurse (RN) license strongly preferred.
- Previous experience using Allscripts/Veradigm PM and EHR or similar electronic health record systems.
- Experience with CoverMyMeds.com or comparable prior authorization platforms.
- Excellent verbal and written English communication skills.
- Relevant healthcare, clinical, or medical administrative experience.
- Strong organizational skills and attention to detail.
- Ability to work independently in a remote environment.
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.