What are the responsibilities and job description for the Customer Success Coordinator position at Fikes Products?
Federal Way, WA | Full-Time (Mon–Fri) | $50k–$63k Base Bonuses
Grow. Support. Succeed.
At Fikes, we don’t just offer jobs—we build meaningful careers.
Join a stable, growth-oriented company where teamwork drives results, customer care comes first, and your contributions truly make a difference. As an Account Manager, you’ll play a key role in supporting our customers, coordinating services, and ensuring operations run smoothly behind the scenes.
Why You’ll Love It Here
- Consistent Schedule: Monday–Friday, daytime hours
- Competitive Pay: $50k–$63k base performance bonuses
- Strong Benefits: Health, 401(k) match up to 4%, paid vacation & holidays
- Professional Development: Ongoing training and opportunities to grow
- Reliable Industry: Essential, recession-proof services you can count on
What You’ll Do
- Build and Maintain Client Relationships: Serve as the primary point of contact for assigned clients, fostering strong, trust-based relationships through regular communication, a clear understanding of client needs, and timely resolution of questions or concerns.
- Ensure Service Excellence and Delivery: Oversee consistent, high-quality service delivery by coordinating with dispatch and internal teams as needed. Proactively address service disruptions, ensure follow-through, and collaborate cross-functionally to enhance overall client satisfaction.
- Drive Account Health and Retention: Monitor account performance and client satisfaction, support retention efforts, and proactively identify and address potential risks to strengthen long-term client partnerships.
- Customer Service, Dispatch, and Team Support: Provide high-volume customer service support via phone and email, assist with dispatch coordination, and support Fikes teams to ensure services are delivered accurately, professionally, and on time. Strong communication skills and responsiveness are essential in this role.
- Communication and Responsiveness Excellence: Act as a reliable, solutions-oriented liaison between customers and internal teams, ensuring inquiries, requests, and issues are handled efficiently, professionally, and with a customer-first mindset.
- Account Administration and Continuous Improvement: Maintain accurate and up-to-date client records, track service activity, gather and analyze customer feedback, and make recommendations to continuously improve service quality and the overall customer experience.
What You Bring
- Positive, self-motivated attitude and a strong sense of ownership
- Excellent organizational and multitasking skills
- Strong problem-solving and communication abilities
- Ability to work effectively with both customers and internal teams
- High school diploma or GED
- Valid driver’s license & clean driving record
We actively seek a diverse pool of candidates from a variety of backgrounds, and multicultural candidates are encouraged to apply. We are an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran or military status. All applicants are carefully screened and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, we do not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program. You must be able to pass a drug screening and criminal background check.
Salary : $50,000 - $63,000