Customer Success Coordinator / Route / Dispatch

Join the Winning Team at Fikes as a CSC Route Dispatcher!📍 Federal Way, WA | 💼 Full-Time (Mon–Fri) | 💲 $50k–$63k Base Bonuses💥 Grow. Support. Succeed. At Fikes, we don’t just offer jobs—we build meaningful careers.The Customer Success Coordinator / Route & Dispatch plays a critical role in delivering an exceptional customer experience while ensuring efficient daily field operations. This position serves as the primary liaison between customers, technicians, and internal teams—coordinating service schedules, managing routes, and proactively resolving issues to support customer satisfaction and operational excellence.The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced environment.Key ResponsibilitiesCustomer Success & CommunicationServe as a primary point of contact for customers via phone, email, and internal systemsSchedule, confirm, and adjust service appointments to meet customer needsProactively communicate service updates, delays, or changesResolve customer concerns with professionalism and a solutions-oriented approachMaintain accurate customer records and service notesRoute & Dispatch CoordinationCreate, optimize, and manage daily technician routes for efficiency and timelinessDispatch technicians and monitor progress throughout the dayRespond to schedule changes, emergencies, or route disruptions in real timeCoordinate closely with field staff to ensure clear communication and accountabilitySupport service completion tracking and follow-upAdministrative & Operational SupportMaintain accurate scheduling, routing, and service data in company systemsAssist with workload balancing and capacity planningSupport billing, reporting, or service documentation as neededFollow established procedures while identifying opportunities for improvementQualificationsRequiredHigh school diploma or equivalent2 years of experience in customer service, scheduling, dispatch, or coordination rolesStrong verbal and written communication skillsProficiency with scheduling software, CRM systems, and Microsoft Office (or similar tools)Excellent organizational skills with the ability to multitask and prioritizeAbility to remain calm and effective in a fast-paced, time-sensitive environmentPreferredExperience in field service, pest control, HVAC, or route-based service industriesDispatch or logistics experienceFamiliarity with route optimization or scheduling softwareCustomer success or account coordination experienceSkills & CompetenciesCustomer-first mindsetStrong problem-solving and decision-making skillsAttention to detail and accuracyAdaptability and resilienceTeam-oriented with a collaborative approachWhat We OfferCompetitive pay based on experienceComprehensive benefits package (health, dental, vision, etc.)Paid time off and holidaysOpportunities for growth and professional developmentSupportive team environment with a focus on service excellenceWe actively seek a diverse pool of candidates from a variety of backgrounds, and multicultural candidates are encouraged to apply. We are an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran or military status. All applicants are carefully screened and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, we do not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program. You must be able to pass a drug screening and criminal background check.Powered by JazzHRo70mBIlZdA

Salary : $50,000 - $63,000