What are the responsibilities and job description for the Commercial Services Representative - Cincinnati, OH position at Fifth Third Bank?
Grow a Career at Fifth Third Bank - making banking a Fifth Third better!
INTERVIEWING NOW - Commercial Services Representative I
GENERAL FUNCTION: Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service. Is knowledgeable in a limited number of Commercial products, or products of low complexity. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Commercial products and services.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
- Start Date: 1/6/2026
- Training: 5 Weeks (initial) Full-time & Paid: Monday-Friday 8:30am–5pm
- Work Schedule after training:
Monday through Friday - 8:30 AM - 5:00 PM
Monday through Friday - 9:00 AM - 5:30 PM
Monday through Friday - 9:30 AM - 6:00 PM
For Immediate Consideration: Apply direct by copy/paste this 53 job url & view full job description: JOB LINKS BELOW
https://fifththird.wd5.myworkdayjobs.com/53careers/job/Cincinnati-OH/Commercial-Services-Rep-I_R63351
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High school education or equivalent.
- Minimum two (2) years of previous customer service or commercial experience preferred.
- Must be able to perform data entry and basic computer skills.
- Knowledge of banking products and procedures helpful.
- Excellent customer service skills and the ability to articulate and explain information clearly.
- Excellent telephone communication skills are essential.
- Must be able, and willing to learn about Bank products and services.
- Good problem solving skills.
As a Fifth Third Bank Employee, you will enjoy:
⦁Benefits after 30 Days of Employment
⦁Medical, Dental, Vision, Life, Disability Insurance
⦁Paid Time Away-Holiday, & PTO Vacation, Sick
⦁Wellness Rewards Program & Annual Incentives up to $1800
⦁Education Assistance Program - Full-time=$5250 Annually
⦁Matched 401k & Employee Stock Purchase Plan
⦁Family-Friendly Benefits that include: Paid Parental Leave, Maternity Concierge Service, Back-up Care Program, 53 exclusive Family Childcare facility at Madisonville Ops Center only
⦁Employee Concierge Service
⦁Robust Career Path Development & Limitless Internal Advancement Opportunities - Cincinnati is Corporate Headquarters for 5/3!
⦁Positive, Team-Oriented Work Environment and Community Commitment
Job Type: Full-time
Salary: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $1,800 - $5,250