What are the responsibilities and job description for the Specialist, Stadium Hospitality Security - Match Day Only position at FIFA World Cup 2026™ - Canada, Mexico and the United States?
Department: Tournament and Venue Operations
Location: Boston
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
Reporting operationally to the FIFA Stadium Safety & Security Senior Manager, the Stadium Security Hospitality Specialist is responsible for overseeing the Private Security resources deployed within Hospitality, VIP, and VVIP controlled environments during Match Day stadium operations.
The role ensures that Private Security personnel assigned to premium access points, lounges, suites, controlled hospitality compounds, and VVIP circulation routes operate in accordance with approved FIFA policies and procedures, the Venue Safety & Security Plan (VSSP), Dot Maps, and Match Day directives.
The EVS Hospitality supports controlled access, zoning integrity, and discreet operational management in high-profile environments.
Key Responsibilities and Oversight
Operational Delivery – Hospitality & Premium Zones
- Oversee Private Security personnel deployed across:
- Hospitality lounges and suites
- VIP and VVIP access control points
- Premium seating circulation routes
- Controlled hospitality compounds
- Dedicated VVIP arrival and holding areas (where applicable)
- Ensure deployment aligns with approved Dot Maps and VSSP zoning.
- Maintain operational integrity of access control between public and premium-restricted areas.
Access Control & Zoning Integrity
- Confirm only properly accredited or ticketed individuals access controlled hospitality areas.
- Ensure Private Security enforces access controls in accordance with approved post orders and credential boards.
- Monitor unauthorized access attempts and escalate as required.
- Support discreet management of high-profile guests.
Compliance & Standards
- Monitor adherence to FIFA operational directives relating to VIP/VVIP protection and hospitality zoning.
- Ensure Private Security personnel maintain professional conduct appropriate to premium environments.
- Identify and escalate deviations from approved operational planning.
Incident Management & SOC Coordination
- Monitor, document, and report incidents occurring within Hospitality, VIP, and VVIP areas.
- Immediately escalate significant incidents to the FIFA Stadium Safety & Security Senior Manager and Stadium Operations Center (SOC).
- Support coordinated response in alignment with FIFA Security directives.
- Provide timely situational updates through established reporting channels.
- Participate in post-incident reviews where applicable.
Stakeholder Liaison
- Coordinate operationally with:
- Private Security supervisors
- Hospitality Operations
- FIFA Guest Operations
- Stadium Operations
- Perform as a FWC2026 SEC liaison with Law Enforcement when tactical intervention is required
- Executive protection teams, as applicable
- Ensure clarity of escalation pathways within premium environments.
- Maintain discretion and professionalism in sensitive and high-visibility areas.
Reporting & Administration
- Maintain accurate operational records relating to hospitality security deployment and incidents.
- Submit Match Day updates and post-match summaries as required.
- Support compliance verification and operational validation processes.
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Relevant professional certifications in event operations or safety management are an advantage
- Minimum 3–5 years of experience in security operations, preferably in major events, hospitality, or VIP environments.
- Experience supervising or coordinating Private Security services.
- Strong understanding of access control and restricted zoning principles.
- Experience operating in high-profile or executive environments.
- Major event or international tournament experience is an advantage.
- Fluent in English. Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools