What are the responsibilities and job description for the FIFA Fan Operations Last Mile Supervisor - Match Day Only position at FIFA World Cup 2026™ - Canada, Mexico and the United States?
Department: EVS - Match Day Only
Employment Type: Fixed Term Contract
Location: Los Angeles
Reporting To: Head of Fan Operations
Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
Reporting organisationally to the Fan Operations Venue Manager, the Last Mile Supervisor will be a key member of the FIFA26 Fan Operations team, and work in close collaboration with other key individuals responsible for delivering a seamless fan experience from the Last Mile to the Stadium.
The main responsibilities and oversights of the Last Mile Supervisor for the FIFA World Cup 26™ include:
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
PAY INFORMATION
In accordance with California' s Equal Pay and Opportunity Act, the pay range for this position is $28 per hour. This estimate is based on this position being performed in California, and the range may not apply to similar positions in other locations. In determining actual base pay, FIFA 26 considers candidate education, experience, and other job-related factors allowed by law. An employee’s position within the salary range will be determined by various factors, including relevant education, experience, qualifications, certifications, skills, geographic location, performance metrics, shift, travel requirements, collective bargaining agreements, and business needs.
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
Employment Type: Fixed Term Contract
Location: Los Angeles
Reporting To: Head of Fan Operations
Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
Reporting organisationally to the Fan Operations Venue Manager, the Last Mile Supervisor will be a key member of the FIFA26 Fan Operations team, and work in close collaboration with other key individuals responsible for delivering a seamless fan experience from the Last Mile to the Stadium.
The main responsibilities and oversights of the Last Mile Supervisor for the FIFA World Cup 26™ include:
- Responsible for the match day management of assigned Fan Operations Volunteers including being the first point of contact for questions, coordinating deployments and breaks, ensuring their welfare as well as collecting and providing feedback
- Provide regular reports and updates to Fan Operations Venue Manager regarding the performance and status of the Last Mile operations and volunteers
- Champion a dynamic culture where volunteers feel empowered, energized, and excited to contribute each match day
- Observe crowd flows at Transport Hubs and Last Mile pedestrian walkways and raise issues accordingly. Communicate necessary action to volunteers
- Communicate effectively with fans, vendors, and other stakeholders to resolve any issues and maintain positive relationships
- Provide clear information and wayfinding to fans entering the stadium and assist with issue resolution
- Aid volunteers in communicating policies to ensure a more fan friendly journey into the stadium
- Support the overall planning, implementation and operational process for the Last Mile
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Bachelor’s degree
- Must be available for all matches at the venue
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Familiarity with security regulations and best practices
- Ability to make sound decisions under pressure and handle challenging situations with tact and professionalism
- Team player with a strong customer-service focus, comfortable across all levels of communication with a desire to go the extra mile
- 2 years of experience in a supervisory role within event opeations services or related department
- Proven track record of effectively leading and managing teams, experience managing volunteers is an asset
- Experience working and collaborating with large teams
- Fluent in English. Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools.
PAY INFORMATION
In accordance with California' s Equal Pay and Opportunity Act, the pay range for this position is $28 per hour. This estimate is based on this position being performed in California, and the range may not apply to similar positions in other locations. In determining actual base pay, FIFA 26 considers candidate education, experience, and other job-related factors allowed by law. An employee’s position within the salary range will be determined by various factors, including relevant education, experience, qualifications, certifications, skills, geographic location, performance metrics, shift, travel requirements, collective bargaining agreements, and business needs.
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
Salary : $28