What are the responsibilities and job description for the Venue Hotel Manager – FIFA World Cup 26™ | Philadelphia position at FIFA World Cup 2026™ - Canada, Mexico and the United States?
Department: Tournament Time Role | SP
Employment Type: Fixed Term Contract
Location: Philadelphia
Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Main Activities and Responsibilities
Reporting to the Senior Manager VIP/Venue Hotels the Manager, Venue Hotel will be a key member of the FIFA World Cup 26™ Accommodation team and will work in close collaboration Operational Services Team and other key individuals responsible for delivering all FIFA-related operations at the venue hotel, ensuring seamless coordination of services, logistics, rooming lists, and daily operations while acting as the primary on-site liaison between the hotel, FIFA HQ, and other stakeholders.
The main responsibilities and oversight of the Manager, Venue Hotel for the FIFA World Cup 26™ include:
May 14, 2026 to July 5, 2026
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Education & Qualifications
FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
Employment Type: Fixed Term Contract
Location: Philadelphia
Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Main Activities and Responsibilities
Reporting to the Senior Manager VIP/Venue Hotels the Manager, Venue Hotel will be a key member of the FIFA World Cup 26™ Accommodation team and will work in close collaboration Operational Services Team and other key individuals responsible for delivering all FIFA-related operations at the venue hotel, ensuring seamless coordination of services, logistics, rooming lists, and daily operations while acting as the primary on-site liaison between the hotel, FIFA HQ, and other stakeholders.
The main responsibilities and oversight of the Manager, Venue Hotel for the FIFA World Cup 26™ include:
- Consolidate the requirements from all FIFA Functional Areas at the Venue Hotel
- Brief the hotel on the FIFA workforce standard operations with all involved hotel departments
- Responsible for the activation of all services reserved by FIFA at the Venue Hotel (meeting rooms, laundry, F&B arrangements…)
- Coordinate and supervise all logistic operations (storage, deliveries…)
- Ensure readiness of the meeting rooms and F&B services on daily basis
- Daily reporting and meetings with FIFA HQ
- On-site issue resolution with the hotel and the workforce staff
- Manage and check rooming list check on daily basis, ensuring readiness of the room for the arrivals
- On-site point of contact for the Reservation team at the tournament HQ ensuring follow-ups on the room inventory and releases
- Support the Team Hotel Manager as necessary and most particularly for overlapping teams' arrivals
- Support the VIP Hotel Manager as necessary
- Monitor invoices provided by the hotel and check all accounts on daily basis.
- Match final invoice to actualized rooms and ensure credits and complimentary rooms are applied
May 14, 2026 to July 5, 2026
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Education & Qualifications
- Bachelor’s degree in a relevant field (business administration, management, leadership, entrepreneurship)
- Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required
- Willingness to work outside core working hours (online workshops accommodating different time zones)
- Bachelor’s degree in a relevant field (business administration, management, leadership, entrepreneurship)
- Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required
- Willingness to work outside core working hours (online workshops accommodating different time zones)
- 5 years experience in planning and leading in a guest-related service environment
- Strong background in managing high-end or luxury hotel services, ensuring VIP and VVIP guest experiences meet premium standards.
- Proven ability to manage high-profile clients, coordinate with hotel management, and ensure seamless guest experiences.
- Experience in monitoring invoices, reconciling accounts, and ensuring contract compliance with hotel services.
- Ability to liaise with FIFA Functional Areas, hotel staff, and other key stakeholders to implement service levels and operational plans.
- Skilled in on-the-spot issue resolution, ensuring smooth operations under pressure.
- Understanding of tournament operations and large-scale accommodation management.
- Fluent in English. Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.