What are the responsibilities and job description for the Call Center Customer Service Representative position at Fiesta Auto Insurance and Tax Services?
Job Summary:
Fiesta Auto Insurance is seeking a friendly, customer-focused Call Center Representative to join our growing team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding service to our customers. This role involves assisting callers with insurance inquiries, swiftly connecting customers to our franchise locations and other related services in a fast paced call center environment.
Key Responsibilities:
· Answer incoming calls and respond to customer inquiries professionally and courteously.
· Resolve customer issues efficiently and escalate complex concerns when necessary.
· Meet or exceed individual and team performance goals related to customer satisfaction, call handling time, and other key metrics.
· Follow all company policies and procedures to ensure compliance with industry regulations.
Qualifications & Requirements:
· High school diploma or equivalent ( required).
· Previous experience in a customer service role or call center environment (preferred).
· Excellent verbal and written communication skills.
· Strong problem-solving abilities and attention to detail.
· Comfortable using computers, phone systems, and customer service software.
· Ability to multitask and work efficiently in a fast-paced environment.
· Flexibility to work various shifts, including evenings and weekends if needed.
· Bilingual (English/Spanish)
Benefits:
· Health, dental, vision, short term disability and 401K.
· Paid time off and holidays.
· Ongoing training and career advancement opportunities.
· Supportive team atmosphere in a professional work environment.
If you're enthusiastic about helping others and looking to build a career in customer service, we’d love to hear from you! our team!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Application Question(s):
- Do you have open availability?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Call center: 1 year (Required)
Language:
- English (Required)
- Spanish (Required)
Work Location: In person
Salary : $17 - $20