What are the responsibilities and job description for the Retail Customer Advisor position at Field of Talent?
Retail is changing - and as a Retail Experience PRO, you'll ensure in-store shoppers receive instant, expert assistance via video. You'll become a highly skilled, brand-aligned professional who will enhance the customer experience, bridge the gap between digital and physical retail, and set a new standard for in-store support for large US retail brands.
PRO Role:
You will be assigned to a specific retail brand and will be provided with a computer or iPad with a webcam to connect with customers via the retailer’s app. Your focus is to provide real-time assistance to in-store shoppers through the platform, ensuring a seamless and informed shopping experience.
What You’ll Do:
- Answer product-related questions
- Provide store directions and navigation
- Clarify return and exchange policies
- Assist with inventory inquiries
- Offer personalized concierge customer support, just as an in-store associate would do
- Represent the assigned retail brand, including brand backdrop
- Initially serve USA-based retailers
Retailers require 24/7 coverage, but some brands may operate on an 18-hour model to account for time zones.
8-hour work shift and all done from your home office. Must have a private, quiet home office (no disturbances).
What We’re Looking For:
Exceptional concierge experience—think luxury-level service.
Comfort level in using and navigating company-provided technology tools.
Ability to handle inquiries and concerns professionally for a variety of major brands.
Strong communication skills—both written and verbal.
A quiet, professional home workspace with a stable internet connection.
What We Offer:
Above-average pay rates—because expertise deserves recognition.
Work from home—bring white-collar service to your own space.
Growth opportunities—advance within our company as we expand.
Cutting-edge technology to make your job smoother and more efficient.
By applying for this job, you agree that we can text you (standard rates apply).