What are the responsibilities and job description for the Program Manager, Talent Delivery position at Field Nation?
Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.
Why is this role important to Field Nation?
The Program Manager, Talent Delivery, plays a critical role within the Marketplace Provider team, serving as a strategic talent advisor to ourKey Buyers. This role is responsible for designing, customizing, and executing talent delivery strategies that align with the unique needs of buyers. By leveraging a solution-oriented and forward-thinking mindset, this role helps Field Nation continuously evolve and enhance our marketplace offerings. The Program Manager acts as a connector between what the client requires and how we source, attract, and deliver the right talent. A key function of this role is to think creatively and critically, aiding buyers to navigate marketplace complexity and ambiguity. This position reports to the Manager, Talent Delivery.
\n- Serve as a trusted talent advisor to key buyers, designing tailored recruiting strategies that address unique goals and marketplace needs.
- Lead and execute scalable talent delivery programs, using data insights to identify gaps, measure performance, and drive continuous improvement.
- Partner cross-functionally with Sales, Customer Success, Product, Marketing, and Marketplace teams to align strategies, increase adoption, and ensure customer success.
- Contribute to the evolution of recruiting programs and tools by testing new approaches, refining processes, and sharing best practices through training and enablement.
- Support client success by resolving escalations, maintaining clear documentation, and influencing product enhancements based on buyer and provider feedback.
- 3 years of experience in recruiting, talent strategy, client services, or marketplace operations, preferably in field services or similar industries.
- Proven ability to advise customers, think strategically, and tailor solutions to complex and evolving needs.
- Strong analytical skills with experience using data to inform decisions and track outcomes.
- Comfortable with ambiguity, creative problem-solving, and driving innovation in cross-functional environments.
- Excellent communication, presentation, and collaboration skills with high attention to detail and a self-directed mindset.
- Unlimited paid time off
- Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
- Individualized growth development plans
- Strong values around work/life balance
- Community involvement opportunities
- Competitive benefits: medical, dental, vision, paid parental leave 401K
- Exposure to cutting-edge technologies to solve meaningful problems
Come as you are:
At Field Nation, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.
Field Nation offers a flexible, highly collaborative, hybrid work environment. We are looking for people to join our high performance culture in the states of WA, OR, AZ, UT, CO, TX, NE, KS, MN, WI, IL, IN, MI, OH, KY, VA, NC, SC, GA, FL CA.
Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.
Salary : $110,000 - $124,000
