What are the responsibilities and job description for the Director, Observability Platform Engineering Technical Lead position at Fidelity Technology Group, LLC?
Job Description: Director, Observability Platform Engineering Technical Lead The Role We are seeking a highly experienced, hands-on Technical Lead and Build Owner to lead a dedicated team of software engineers responsible for delivering core platform capabilities within Fidelity’s Enterprise Observability Platform. This is not an SRE role; instead, you will focus on building and evolving the observability platform that Site Reliability Engineering and development teams depend on. In this role, you will define and drive the Observability Integrations roadmap, emphasizing scalable automation, security-by-design, and enterprise readiness across a complex hybrid–multi-cloud environment. You will lead the design, development, and support of enterprise-grade observability integrations with SaaS solutions such as Datadog, as well as open-source frameworks including OpenTelemetry (OTel) and Prometheus. The Expertise and Skills You Bring Technical Expertise Bachelor’s degree in a technology-related field (Computer Science, Engineering, etc.) or equivalent experience. Extensive hands-on engineering experience with Java, Go, and/or Python. Deep engineering experience with commercial and open-source observability platforms, including: Agent lifecycle management Agent release processes Platform governance FinOps best practices Experience designing, enabling, and managing observability capabilities across diverse technology stacks at enterprise scale. Strong understanding of observability patterns and practices, including: Distributed tracing Metrics and logs pipelines Synthetics Real User Monitoring (browser and mobile) Leadership & Strategic Skills Demonstrated ability to coach, mentor, and lead engineering teams to build scalable, resilient platform solutions. Strategic, forward-thinking mindset with a strong ability to identify patterns, simplify architectures, and create long-term platform value. Ability to define platform roadmap that blends automation, usability, security, and cost efficiency. Cloud, Security & Operational Knowledge Deep expertise in building and integrating security controls in public cloud environments. Strong understanding of modern IT service management practices and enterprise technology landscapes, including: Cloud delivery models: IaaS, PaaS, SaaS Automation frameworks Container platforms Auto-scaling and compute orchestration Networking, storage, and identity/access management Configuration, incident, problem, and asset management Logging, auditing, and compliance frameworks Personal Attributes Passion for technology and for delivering platform solutions that solve real business problems using cloud‑native architectures. Ability to work across organizational boundaries and communicate effectively with technical and non-technical stakeholders. Experience with Agentic AI a plus Certifications: Category: Information Technology Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy