Senior Event Operations Manager

The Senior Manager, Meeting & Events Operations, is responsible for overseeing the strategic management, optimization, and continuous improvement of the M&E technology platform (Cvent). This role ensures the platform remains accurate, up-to-date, and fully aligned with the evolving needs of event planners and stakeholders. The position plays a significant role in driving operational efficiency, enabling data-driven decision-making through automated reporting, and establishing best-in-class standards and processes across the M&E function.

In the role of liaison between the Strategic Meeting Management Platform (Cvent) and the M&E planning teams, you will guarantee the platform facilitates effective event execution. You will also ensure it supports full planning workflows and produces comprehensive automated reports. Your skills will drive ongoing advancements by evaluating new platform functions, advising on improvements, and implementing established guidelines to increase efficiency, regulatory adherence, and user experience.

The ideal candidate thrives at the intersection of technology, operations, analytics, and user experience, with the ability to translate business needs into scalable, efficient platform solutions. You will be highly collaborative, proactive in finding opportunities for improvement, and comfortable driving change across cross-functional teams.

The Expertise and Skills You Bring

• Bachelor’s degree
• 7 years of experience in meetings & events operations with direct experience using Cvent or similar platforms
• Strong understanding of the full event lifecycle and planner responsibilities
• Experience configuring event technology platforms (registration, sourcing, reporting, integrations)
• Strong analytical and problem-solving skills with experience in reporting and data visualization
• Proven ability to lead cross-functional initiatives and influence collaborators
• Excellent communication, organizational, and project management skills
• Knowledge of industry guidelines, compliance standards, and developments in event technology
• Skilled in handling tight deadlines while prioritizing responsibilities
• Ability to work independently under own direction and initiative
• Ability to travel within the U.S. and work flexible and/or fluctuating work hours

The Team

The Meetings and Events team collaborates with business partners on the planning, budgeting, and design of internal and client events. The team leads over 1,000 events a year with a focus on crafting detailed and memorable experiences that support business and firm-wide objectives.

The hourly pay rate for this position is $70-80 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.