Business/Systems Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Business/Systems Analyst in Merrimack, NH and Covington, KY!

Position Summary:

Fidelity’s Enterprise Cybersecurity business unit is seeking a Business/Systems Analyst to support the Privileged Access Management (PAM) team, with a focus on customer onboarding and automation capabilities. This role bridges the gap between business needs and technical implementation, ensuring that the PAM onboarding applications are intuitive to use, and enable the business to align with Fidelity’s cybersecurity policies and operational goals.

Key Responsibilities

• Work as the central point of contact between business partners and technical teams for all PAM development related initiatives.
• Gather, document, and analyze business requirements with business partners for the existing and upcoming PAM onboarding and self-service offerings.
• Translate business needs into functional specifications and user stories for development and engineering teams.
• Conduct gap analysis and recommend solutions to improve access management processes and compliance.
• Facilitate workshops, stakeholder meetings, and product demos to ensure alignment and understanding.
• Monitor and report on key performance indicators (KPIs) and metrics related to privileged access management.
• Assist in testing, validation, and user acceptance of new features and upgrades.
• Assist in facilitating Agile ceremonies with the team leader.
• Maintain documentation and training materials for end users and support teams.
• Facilitating production readiness reviews with key stakeholders and developers.
• Additional duties as required.

Qualifications

• Bachelor's degree in information systems, Business Administration, Cybersecurity, or a related field.
• 3 years of experience as a Business Analyst in IT or cybersecurity domains.
• Strong understanding of privileged access management principles and cybersecurity frameworks.
• Familiarity with SSDLC
• Experience working in Agile environments and writing clear, actionable user stories and acceptance criteria.
• Excellent analytical, problem-solving, and communication skills.

Preferred Skills

• Azure cloud certifications
• Experience with identity and access management (IAM) tools and integrations.
• Knowledge of regulatory compliance standards such as SOX, HIPAA, or PCI-DSS.
• Proficiency in tools such as JIRA, Confluence, Visio, and Excel.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Dynamic Working

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.