Director, Facilities & Operations

Job Description: The Role Are you passionate about real estate? Do you thrive in fast-paced settings? Do you strive for excellence in operations and customer service? Can you work within matrix organizations and influence and inspire others? If so, Fidelity Real Estate is seeking a Director, Facilities & Operations to join our global Facilities & Operations team! In partnership with our outsourced facility management alliance partner, the Director, Facilities & Operations will be based at our Durham, North Carolina campus and oversee all operational aspects of our Durham, NC campus and our offices in Jacksonville, FL and Washington, DC comprising of c.736,000 square feet in total and other locations as may be assigned. This leader will drive asset value through critical thinking, effective expense management and infrastructure planning, as well as focusing on associate needs. To do this, the Director will collaborate with many groups inside and outside of Fidelity Real Estate, which requires strong interpersonal abilities. This role reports to the VP, Facilities & Operations and will have a team of peers across the globe for support and camaraderie. The Expertise and Skills You Bring Bachelor’s degree in business, facilities management, architecture, engineering or other related area is preferred. Graduate degree in a related field is desirable. 10 years of real estate management experience with increasing responsibility is preferred. You have shown strength in project management, property, asset and facilities management, real estate finance/accounting and leasing, with particular skill in at least one area. You can work through ambiguity to drive solutions. You excel at oral communication and listening skills. You are customer service-focused and easily forge strong relationships. You are quick-thinking and remain calm during stressful or emergent situations. Leading a team focused on delivering quality services to enable the success of Fidelity businesses. Leading resources that handle the day-to-day functions of facilities management: operational risk management, vendor management, critical infrastructure & engineering, repairs & maintenance, amenities (hospitality, fitness & food & beverage), cleaning, landscaping, and others. Ensuring outsourced resources provide quality property and facility management services, per their contractual agreement, with a focus on risk mitigation and operational excellence. Financial stewardship: reviewing and approving all building expenses and working closely with Fidelity Real Estate Finance on tracking, validating, and controlling costs. Developing an annual and multi-year regional operating and infrastructure capital plan to be presented to senior leaders on an ongoing basis. Partnering with Real Estate teams (Amenities and Program Management, Project Design and Delivery, and others) to align priorities, develop and implement regional programs and projects. Partnering with Engineering Services to ensure consistent standards and performance are achieved across the region. Cultivating key partnerships with Global Security & Investigations, Enterprise Infrastructure and Enterprise Business Resiliency to ensure that business unit contingency needs are met during an event. Supporting the Sustainability Office and Regional Sustainability Workstreams to develop and implement solutions that promote environmental initiatives. Drafting/sending communications regarding building disruptions or campus work, with action plans to address. Other Requirements 24X7 on-call coverage. 100% of time on-site. Occasional travel. Note: Fidelity is not providing immigration sponsorship for this position The Team Fidelity Real Estate is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally within the US and internationally. Our philosophy is customer-centric - everything we do focuses on delivering solutions that meet the needs of our customers at all levels. We run more than 11 million square feet of space in the United States and overseas, including thirteen North American and six international locations, two data centers and more than 200 retail investor centers. Facilities & Operations is responsible for ensuring a safe and productive workspace experience for all Fidelity associates and maintaining best-in-class real estate that reflects the Fidelity brand for our visitors and clients. We demonstrate operational excellence in all facets of our daily work. Certifications: Category: Real Estate Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy