Vice President, Communications Management

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

Are you energized by leading large, complex organizations and shaping how millions of people experience benefits communications? As Vice President, Communications Management, you will be leading an enterprise‑scale organization delivering high‑impact benefits communications for Fidelity Workplace Investing! You will be setting strategy, leading teams, managing vendors, and driving quality, efficiency, and innovation—while partnering closely with senior leaders to improve client outcomes and business results.

The Expertise and Skills You Bring

• Significant experience leading large, matrixed teams and complex operations, with the ability to influence and partner at the senior leadership level

• Proven capability in setting strategic direction and translating strategy into high‑quality execution, measurable results, and continuous improvement

• Experience leading communications, operations, or process‑delivery functions in fast‑paced, highly interdependent environments

• Strong people leadership skills, including identifying and developing talent, coaching leaders, and fostering an inclusive, high‑performing culture

• Demonstrated ability to manage vendor relationships, service delivery, and issue escalation while driving accountability and risk mitigation

• Excellent communication and collaboration skills, including presenting to and advising executive audiences with clarity and confidence

• Strong analytical judgment and problem‑solving skills used to navigate competing priorities and complex business challenges

• Bachelor’s degree or equivalent experience required; FINRA Series 7, 63, and 24 licenses obtained within 90 days

The Team

Communications & Education (C&E) delivers consulting, content development, and communications solutions that help plan sponsors and participants understand and engage with their benefits. Partnering closely with internal stakeholders and external vendors, the Communications Management organization designs and delivers content across digital and print channels in a high‑volume, time‑sensitive environment. The team plays a critical role in enabling consistent, high‑quality client experiences while supporting Fidelity’s broader Workplace Investing mission.

Certifications:

Category:

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.