HVAC Operations Administration Coordinator

Operations Administrative Coordinator

The Administrative Coordinator’s primary role is to provide administrative-level service to the technicians, our customers, and management to ensure effective day-to-day operations. This position provides the first point of contact for our technicians and customer relations. The role requires exceptional communication, organization, attention to detail, and customer service skills in a fast-paced and high-energy environment.

Reports to:   Operations Administrative Supervisor

Primary responsibilities:

• Dispatching and scheduling technicians
• Maintaining the follow-up log
• Service report audits and revisions
• Weekly payroll to accounting
• Issuing and tracking of purchase orders
• New account start-ups
• Spot/Extra tracking and updating
• Weekly On-Call schedule updates
• Scheduling and tracking of training
• Special projects as directed by your manager

Required Knowledge, Skills, and Abilities:

• High school diploma or equivalent (associate degree a plus)
• Minimum of 3 years of Office/Administrative experience (Operations and/or Accounting experience preferred but not required)

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Time Management and Organization
• Prioritization and Problem-solving

About Us:

Star Service, A Fidelity Company, is the leading HVAC service provider throughout the entire Gulf Coast, from Texas to Florida. We are committed to providing excellent Service, Maintenance, and Design-Build Replacements of air conditioning systems in commercial and industrial facilities.  

Star Service’s current client base includes heavy industrial gas & oil services, power plants, manufacturing, multi-site commercial, critical facilities, and school systems. Furthermore, we deliver extra value to our clients through very proactive HVAC maintenance plans and guaranteed annual service pricing for all unitary or applied systems.