Information Systems Support Specialist

Located at our Longview, WA office (This is not a remote position)

Fibre Federal Credit Union offers a vibrant, exciting, and challenging workplace in the fast-paced financial industry in the Lower Columbia region and along the Oregon coast. Join our team and see what it means to be people helping people.

Fibre Federal Credit Union is seeking a Information Systems Support Specialist for our Longview, WA location.

Wage Range: $25.76 - $40.25

• The range above allows our employees room for growth through annual merit and other pay increases based on performance. The target pay range for this position is typically within the first half of the range. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications.
  
  

Benefits

• Competitive Salary
• Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee
• Paid Vacation Time
• Paid Volunteer Hours
• 6% 401(k) Plan Contribution
• 10 Paid Holidays
• 2 Floating Holidays
• Opportunities for growth within the company
  
  

Primary Function

• Perform daily IS Operations.
• Provide support desktop equipment and peripherals.
• Administer client hardware/software at all service centers and locations.
• Proactively replace/order supplies.
• Answer and address Helpdesk phone calls and ticket queue requests.
• Write and maintain procedures for Operations and other functional areas.
• Complete daily Item Processing functions.
• Explore and research IT solutions and efficiencies.
  
  

Specific Responsibilities

• Provide prompt and courteous IT support to credit union staff, and ongoing monitoring of incoming Helpdesk calls and tickets.
• Travel to services centers or other locations, as required to fulfill the duties and responsibilities of the position.
• Support the building, installation, testing, and maintenance of new and existing desktop hardware, software, peripherals, and programs.
• Document daily tasks in appropriate tracking system(s).
• Perform preventative maintenance for desktop hardware, printers, and other equipment, as required.
• Assist staff with the navigation, use, and configuration of software applications, hardware, and peripherals.
• Escalate problems and other issues to appropriate staff or vendors, when necessary.
• Daily processing of image cash letters, over-the-counter imaged transit items, and other Item Processing tasks, as documented in procedures and as required:
• Utilize MIPS system to process Federal Reserve in clearing files; create share draft posting file and host image file; process imaged transit work and redeemed savings bonds; creation and transmission of cash letters, on-us share draft posting file; processing of share draft returns
• Maintain records and archival procedures to adhere to retention and compliance requirements.
• Miscellaneous functions.
• Ensure computer systems are ready before the beginning of business day; monitor and interact with the automated batch processing system(s); and complete daily operations schedule check list when assigned to Operations.
• Identify software and/or hardware malfunctions and implement corrective action(s), as necessary.
• Attend and contribute in scheduled department meetings, calls, and video conferences;
• Participate in appropriate training opportunities, when requested and approved by supervisor(s).
• Accurately log time worked in designated time-tracking system.
• Other duties as assigned
  
  

Position Qualifications

• Travel - The individual must have reliable transportation and be willing and able to travel to/from any service center or location, as the position requires.
• Problem Solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal Skills - The individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.
• Oral Communication - The individual speaks clearly and persuasively in positive or negative situations. The individual maintains appropriate ongoing communication with IS Management and keeps them informed of all pertinent problems, irregularities, developments, changes, and other important information.
• Written Communication - The individual edits work for spelling and grammar, is able to clearly present numerical data, and is able to effectively read and interpret written information.
• Planning/Organizing - The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
• Quality Control - The individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Dependability - The individual is consistently at work and on time (except for those cases protected by law, which are outlined in the Employee Guide), follows instructions, responds to Management direction, and solicits feedback to improve performance.
• Observes Policies/Procedures - The individual sets an example in observing (following) Credit Union policy and applicable Standard Operating Procedures, as well as those in the Employee Guide.
• Experience - To perform this job successfully, an individual must be able to think logically, solve problems, work independently, be capable of following detailed technical instructions, and be willing and able to continuously learn.
  
  

Applicant Requirements

Possess high school diploma or equivalent

Within one year in the role, the individual is expected to develop the knowledge and experience necessary to pass an entry-level IT certification, such as CompTIA A .

Must be bondable

Learn more about Fibre Federal Credit Union and TLC Credit Union at our website: www.fibrecu.com

All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.