Account Manager

Account Manager at Fiasco Cases

About the business

You will be in a small team here in in Los Angeles (Torrance to be exact) with a growing company operating here in the US, New Zealand and China. We make truly top-of-the-line cases for live touring events, conference venues, councils, schools, churches, motor sport, medical, armed forces, film, tourism, etc.

What makes our product distinct is a unique approach to Truck Packology. This greatly reduces the time needed to move and organise the storage of equipment for those workplaces that need to move expensive equipment from place to place. As we’ve coupled this with first class customer service and best-in-class build quality we are proud to have built a casing solution our customers love.

We survived the Pandemic by pivoting and building a new business (see www.workfromhomedesks.com) and are now in a growth period with the casing business.

Get to know us more at: www.fiascocases.com

About the role

You will be partnered with our team in Torrance and also work closely with the wider Fiasco Cases team in New Zealand. This is a replacement role and you will be walking into active deals and conversations with customers.

We need you to be a driven self-motivated sales person with great customer service. You will also have a good mind for managing details (ie; being good with your administration) and can prove your discipline in the follow up process.

Fulfilling this role will mean you will take charge of the customer relationship building needs of the business - our marketing team will bring you leads and then you will take over. You will be seeking to understand what customer’s needs really are and managing multiple relationships at once - balancing the needs of one against the other while providing “Raving Fan” style customer service all throughout. You will take an active interest in the business of our clients and be their go-to person for finding casing solutions. We want some who…

• Is excited by the challenge of being in a critical growth role.
• Can work well with the others in the team.
• Loves helping prospects find the perfect solution, something they actually want.
• Has good follow-up and organisational abilities.
• Does not mind getting their hands dirty in customer service (ie; going above ’n beyond).
• Will strive to do good administrative work to make sure customers get what they need.
• Is interested in growing with the company (ie; can help us grow our systems).

We pride ourselves on providing real world solutions that our customers actually want. This role is the critical link between our team and our customers. You'll bring your can do attitude and energy and we will bring more than 50 products designed to improve everyday life in the event & touring industry.

Key Tasks

• Maintain and develop core customer base.
• Build positive working relationships with existing and new customers.
• Manage quoting, sales fulfilment, invoicing and debtors.
• Manage and develop a CRM.
• Contribute to the management of stock.
• Must be able to set and track sales account targets aligned with company objectives.
• Understanding of sales and performance metrics.
• Attend trade shows and proactively visit customers.
• Work as part of a small, agile and creative team.
• Handle inbound and outbound sales and get busy with making solutions happen for customers.
• Seek out and develop new leads (in time). The role is 70% "farmer" 30% "hunter."

Benefits and Perks

$65-75K Base commission

• Technical equipment provided - Apple Computer / iPhone / EarPods
• WFH Desk for your home upon joining.
• Healthcare.
• IRA Plan.
• Hybrid work from home and in office role.
• Freedom to seek improvement and implement your ideas.
• Great team and working location.
• Potential travel to New Zealand

Our ideal candidate

• Has Drive, Discipline and can manage Details
• Has experience working as an Account Manager (or equivalent)
• Demonstrates a desire to start, build and foster lasting sales relationships.
• Has a desire to sell solutions (not products).
• Has a professional, proactive problem solving attitude
• Has a proven ability to upsell, deliver projects and answer enquiries on time
• Actively seeks to add value to their wider team.
• Demonstrates productive work habits with efficient use of time and resources.
• Delivers work consistently to a ‘Right First Time’ ethic.
• Demonstrates great interpersonal skills (building rapport, communication, listening and reliability).
• Has good computer literacy and is familiar with CRM.
• Seeks personal improvement opportunities.

Applying for the role

If this sounds like the challenge you need, then get in touch! Don’t be afraid to break from the standard application format, sell yourself to us!

Be sure to check out our website - fiascocases.com to understand who we are and what we are about and tailor your application and cover letter accordingly.

Applicants for this position should have the right to work in California.

A short list of Top Candidates will be invited to an in-person interview the weeks of the 23rd and 30th January at our Torrance offices.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Travel requirement:

• Travel

Ability to commute/relocate:

• Torrance, CA 90503: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 3 years (Required)

Work Location: Hybrid remote in Torrance, CA 90503

Salary : $65,000 - $75,000