What are the responsibilities and job description for the Debt Collections Specialist position at FH Cann & Associates Inc.?
Company Overview
F.H. Cann & Associates (FHC) has been a national leader in providing comprehensive contact center solutions, financial recovery, loan servicing, and business process outsourcing since 1999. Our safety protocols meet or exceed mandated standards. FHC has an expansive portfolio of clients in both the Public & Private Sectors.
We Offer
- Base hourly pay plus bonus! Uncapped Bonuses: Unlike many jobs with fixed salaries, this role allows top performers to earn significantly more. Hard work directly translates to higher earnings!
- Monthly contests rewarding “Top Performers” with gift cards & prizes.
- Comprehensive training, opportunities for career advancement, a collaborative working environment.
- Medical, Dental, and Vision insurance, 401k, as well as Short/Long term Disability, and life insurance packages. (Benefit conditions- eligibility after 30 days of employment)
- Paid holidays, sick time, and vacation time 3 weeks PTO after 6 months of employment.
- Bonuses are uncapped, and paid out monthly
Responsibilities – “What You’ll Do”
Are you a self-driven individual who excels at interpersonal communication and enjoys being on the phone?
- Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
- Locate/skip-trace customers using state-of-the-art skip-tracing tools combined with internet access.
- Record accurate and detailed notes, update account status and customer information.
- Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
- Adhere to consumer protection laws and FHC's standard practices and policies.
Competencies “What you’ll need”
Do you have cash collections experience or a background in sales?
- Proven experience in collections or accounts receivable is highly preferred.
- Strong understanding of financial concepts including debits and credits.
- Excellent phone etiquette and communication skills.
- Ability to negotiate effectively with clients regarding payment plans.
- Familiarity with accounting software and financial recovery processes is a plus.
- Detail-oriented with strong analytical skills for account analysis.
- Ability to work required full time schedule; 3 shifts 8am-4:30pm and 2 shifts 11:30am-8pm per week.
Preferred Education & Experience
- Experience in Debt Collection Recoveries for Banks, Commercial, Taxes, Municipals, School Tuitions, and/or Cash Collections
- Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or Administrative preferred, but not required
- Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
- High school diploma or equivalent
- Veterans encouraged to apply!
- Bilingual Spanish is a Plus.
Ready to Make an Impact?
If you are seeking a stable career with competitive pay, strong benefits, and opportunities to grow—we want to meet you!
Apply today to join the F.H. Cann & Associates team!
Job Type: Full-time
Pay: $16.00 - $17.50 per hour
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
Application Question(s):
- Can you commit to working a full-time schedule that consists of 3 shifts 8am-4:30pm 2 shifts 11:30am-8pm per week? (Yes/No)
- Are you available to start by September 8? (Yes/No)
- Do you have a reliable high speed home internet service minimum 25 MBPS upload/download hardwire connection to router required (Yes/No)
- How many years of work from home experience do you have?
Experience:
- Credit Union or Banking: 1 year (Preferred)
- Debt collections: 1 year (Required)
- Call center: 1 year (Required)
Work Location: In person
Salary : $16 - $18