Retail Trainer I

Address We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. Job Description: Office Location: Abilene, Texas, United States JOB SUMMARY: We are looking for a motivated and enthusiastic Retail Trainer to join our Retail Training team. This role will focus on conducting teller school or personal banker school training across multiple locations within the Bank. Once the incumbent has mastered the initial program, they will progress to training in the alternate program. The ideal candidate will have a passion for learning and teaching, strong communication skills, and the ability to travel extensively. TRAVEL REQUIREMENTS: 50% or more. ESSENTIAL FUNCTIONS: Facilitate and present the bank’s retail training program for either Teller School or Personal Banker School as assigned. Progressively expand to include training for the alternate program once initial program mastery is achieved. Conducts and evaluates various training programs as assigned with primary emphasis on retail operational training for both incumbents and new hire retail employees, e.g., tellers and personal bankers. Utilizes Bank training materials for presentations, worksheets, manuals, models, computer tutorials and resource library to reinforce learning through adult learning principles. Conducts research and selects appropriate instructional methods. Assists in development of training schedules, training acknowledgements, checklists, and reports. Provides reports to management upon request. Assists the training team in the development and design of on-the-job new hire training curriculum for specific functions. Collaborates with the Retail Training Lead in the testing and implementation process including developing and delivering training materials for new Retail products and services and as well as system changes and enhancements; Assists the acquisition training and technology teams as necessary; Participates in job specific training and other various bank training programs as required; Complies with BSA, AML and all bank policies and procedures. Other duties as assigned. MINIMUM QUALIFICATIONS: High school diploma or equivalent is required. Bachelor’s degree in business administration, or related field preferred. Two years’ retail banking experience in a retail teller and/or personal banker role is required. Retail banking management experience is a plus. Travel is required. Incumbent’s home base will be in Abilene, TX. Must be able to work flexible hours and/or extended hours as business requires. Proficiency in presentation skills, sales, and knowledge of setting up AV equipment is essential. Must be able to facilitate distance (virtual) learning training such as webinars, video conference, by Zoom or Microsoft Teams. Advanced knowledge of Microsoft Office Suite required. Ability to handle stress and prioritize tasks amid frequent deadlines and changing priorities. Strong organizational, interpersonal, and communication skills. High accuracy, attention to detail, and mental concentration, especially with frequent interruptions. Professional demeanor, self- discipline, initiative, judgment, and confidentiality are essential. The above statements reflect the general details considered necessary to decide the principal functions of the job identified, and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) What Makes Us Unique? You. Since 1890, First Financial has been serving the financial needs of customers in every neighborhood, just like yours. Not just through good times, but during difficult years too. We survived the Great Depression, the collapse of the Texas economy in the 1980s, and the Great Recession. Throughout it all, we remain a place of stability and trust for our customers. While other banks have come and gone, First Financial continues to grow through acquisitions, new branches, and the expansion of our services. It goes without saying, First Financial is not your everyday bank. Our “One Bank, Multiple Regions” concept combines the best of “Big Bank” customer benefits with the local decision making and involvement of a community bank. The Company includes multiple banking regions with 79 convenient locations throughout Texas, and we offer convenient banking options with a local, personal touch. And because we’re one bank, you can visit any of our locations and receive the same friendly service. Much of our success comes from the lifelong relationships we’ve built with people just like you. Providing excellent customer service and education is the focus of everything we do. Our customer education includes training to understand how to improve credit, apply for a home loan, and utilize our products and services. Every day we’re here to help you make sound financial decisions. And don’t be surprised if you step through the door and see a familiar face. Many of our employees are leaders in the community. After all, being involved with the community is an important part of who we are. Discover for yourself how at First Financial, it’s You First.