What are the responsibilities and job description for the Customer Service Associate (Spanish Speaking) position at FF Inc?
Customer Service Associate – Bilingual (Spanish/English)
Located in Houston, TX
Do you love connecting with people in both English and Spanish, guiding conversations, and helping others make the right decision? Are you the type who stays calm under pressure, lights up a room, and enjoys turning a great conversation into a win? If so, this bilingual customer service role could be a perfect fit.
As part of our customer engagement team, you’ll be the voice of the brand—answering questions, resolving concerns, and guiding customers toward the right product or service in both Spanish and English. You won’t just be support—you’ll be a trusted advisor, problem-solver, and closer who can connect with diverse audiences.
About You
Skills: product knowledge,persuasive conversations,organizational skills,crm proficiency,crm software,persuasive conversation,interpersonal skills,collaborative teamwork,customer service,excellent communication skills,email communication,listening,relationship-building,customer service skills,adaptability,troubleshooting,teamwork,customer engagement,sales,email,organization,ownership,team collaboration,basic computer proficiency,technical troubleshooting,organizing operations,time management,relationship building,communication,calm demeanor,crm navigation,listening skills,solution-oriented demeanor,basic,computer skills,persuasion,sales skills,basic computer skills,customer,customer interaction,problem-solving skills,communication skills,tech-savviness,customer relationship management (crm),problem-solving,computer proficiency,active listening,tech-savvy,crm systems,problem solving,technology navigation,customer relationship management
Located in Houston, TX
Do you love connecting with people in both English and Spanish, guiding conversations, and helping others make the right decision? Are you the type who stays calm under pressure, lights up a room, and enjoys turning a great conversation into a win? If so, this bilingual customer service role could be a perfect fit.
As part of our customer engagement team, you’ll be the voice of the brand—answering questions, resolving concerns, and guiding customers toward the right product or service in both Spanish and English. You won’t just be support—you’ll be a trusted advisor, problem-solver, and closer who can connect with diverse audiences.
About You
- Fluent in both Spanish and English, able to switch seamlessly between languages.
- Enjoy talking to people and building genuine relationships across cultures.
- Confident explaining products, services, and promotions in either language—even when challenged.
- Goal-oriented, self-motivated, and driven to exceed targets.
- Bring high energy, professionalism, and positivity to every interaction.
- Thrive both independently and in a collaborative, bilingual team environment.
- Strong listener who can uncover customer needs and tailor solutions in the right language for the situation.
- Serve as the first point of contact for customers via phone, email, and chat—in both Spanish and English.
- Ask thoughtful questions to understand customer needs, no matter the language.
- Recommend tailored solutions and explain offers clearly and persuasively in Spanish or English.
- Guide customers through decisions and assist in closing new business opportunities.
- Follow up with leads, provide timely responses, and nurture relationships in both languages to drive conversions.
- Log conversations, feedback, and activities in our CRM, noting language preferences.
- Share customer insights with the team to improve messaging, service, and bilingual engagement.
- Maintain a solution-focused attitude, even in fast-paced situations.
- Fluency in both Spanish and English (verbal and written) is required.
- Excellent communication skills, with the ability to adjust tone and style for different audiences.
- Curiosity and willingness to learn our products and how to position them in both languages.
- Comfort using web-based tools, CRM platforms, and basic troubleshooting processes.
- High school diploma or GED (college coursework in business, marketing, or communications a plus).
- Customer service, sales, retail, or call center experience preferred but not required—training provided.
- Competitive hourly rate performance bonuses.
- Paid training and ongoing bilingual development support.
- Flexible scheduling, including evenings/weekends.
- A supportive, inclusive, and bilingual team culture that celebrates wins.
- Career growth opportunities in sales, customer success, or account management.
Skills: product knowledge,persuasive conversations,organizational skills,crm proficiency,crm software,persuasive conversation,interpersonal skills,collaborative teamwork,customer service,excellent communication skills,email communication,listening,relationship-building,customer service skills,adaptability,troubleshooting,teamwork,customer engagement,sales,email,organization,ownership,team collaboration,basic computer proficiency,technical troubleshooting,organizing operations,time management,relationship building,communication,calm demeanor,crm navigation,listening skills,solution-oriented demeanor,basic,computer skills,persuasion,sales skills,basic computer skills,customer,customer interaction,problem-solving skills,communication skills,tech-savviness,customer relationship management (crm),problem-solving,computer proficiency,active listening,tech-savvy,crm systems,problem solving,technology navigation,customer relationship management
Salary : $45,000 - $65,000
