Workplace Experience Specialist

What we’re building and why we’re building it.

Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.

Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.

The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.

It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

About The Role

As our Workplace Experience Specialist, you will own day-to-day operations for our New York City office and lead event planning and execution for Employee Resource Groups (ERGs) across the company. You’ll partner closely with ERG leaders and cross-functional teams to deliver high-impact, inclusive experiences that strengthen culture and community.

In addition to ERG programming, you will manage onsite operations, vendor partnerships, and workplace logistics to ensure a seamless and welcoming environment for employees and guests.

This role is full-time, exempt, and reports to the Director, Workplace Experience & Operations. Regular in-office presence is required in our SoHo office, with occasional travel to other locations as needed.

Role Responsibilities

Office Operations:

• Lead day-to-day workplace operations in New York, serving as the primary point of contact for onsite employee and guest experience
• Oversee office facilities, including maintenance, repairs, and property management coordination
• Proactively manage workplace spend and inventory to maintain office readiness at all times
• Identify and resolve operational challenges proactively, scaling processes to drive efficiency and consistency as we grow.
• Manage timelines, logistics, vendors, and budgets to deliver programs on time and within scope
• Support additional offices and broader PX initiatives as needed
  

ERG Programming

• Partner closely with ERG leaders and cross-functional teams to translate vision into inclusive experiences that strengthen our culture
• Lead the planning and execution of large-scale initiatives, summits, and activations - managing all timelines, logistics, and vendors
• Track program outcomes and use data to improve future initiatives
  

What Success Looks Like

• The NYC office operates smoothly and proactively
• Teams feel supported and excited to work onsite
• ERG events are well-executed and provide value to our employees
• Communication is handled in a timely and professional fashion
• Workplace processes are scalable and continuously improving
  
  

Minimum Requirements

• 2 years of experience in an administrative, office management, hospitality, or event management role
• Service-oriented and customer-centric; you are deeply customer-centric and enjoy creating positive, memorable experiences for others.
• Agile and Tech-Savvy, you thrive in fast-moving, ambiguous environments and are comfortable learning new systems, including AI tools, to work smarter
• Bias for Action, you are a proactive, dependable teammate who can manage the NYC hub and ERG logistics with high autonomy.
  
  

Compensation

• At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $87,029 - $102,387. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
  
  

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
  
  

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.