What are the responsibilities and job description for the Guest Service Desk Clerk position at Festival Foods?
Location : Name:
Weston Position Type:
Part-Time Company Overview:
About Festival Foods:
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin.
At Festival, People Are At The Top Of Our List. You'll See It In Everything From Our Daily Interactions To How We Treat Our Guests €“ Even In Our Extensive Associate Benefits And Programs. Job Summary:
Join our Festival Foods team as a Guest Services Clerk
Job Title:
Guest Service
Desk
Clerk
Reports To:
Guest Services Manager
What
External Job Description:
You'll
Do:
As a Guest Service
Desk
Provide Outstanding Service:
Clerk at Festival Foods, your responsibilities will include:
Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner—whether in-person, by phone, or electronically.
Accurately and efficiently process transactions,
maintain
cash and media at the Service Counter, and manage tasks like cashier tills distribution and
Additional
services such as DMV, Lottery, and ticket sales.
Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to
appropriate resources
Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
Distributes cashier tills and
partners
with cashiers th
roughout the day to ensure associate and guest needs are being met.
Accurately and efficiently process transactions and accurately
maintain
all cash and media at
Service
Counter registers.Â
Regular,
timely
attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.
What
We're
Looking For:
To succeed as a Festival Foods Guest Services Clerk, you should have:
Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.
A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.
The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks.
Ability to communicate effectively with both guests and associates.
Operate
all necessary equipment and
excel in an environment with
a wide range of goods and services.
Strong communication
and collaboration skills, with an interest in supporting your team's success.
Physical Demands And Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job
Reasonable
accommodations
may be made to enable individuals with disabilities to perform essential functions
the ability to stand in place for
long periods
of time; walk in the store; bend, stoop and kneel regularly
Requires fine finger and broad manual dexterity, and eye-hand-foot coordination
in order to
operate
equipment
The Guest Services Clerk is a position with part-time or full-time opportunities. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on your availability.
This role is a fantastic opportunity to interact with guests, create memorable experiences, and contribute to a friendly and welcoming environment a
t Festival Foods.Â
Benefits Overview:
WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.Location : Address:
6205 US-51 BUS Location : City:
Weston Location : State/Province:
WI Location : Postal Code:
54476
Weston Position Type:
Part-Time Company Overview:
About Festival Foods:
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin.
At Festival, People Are At The Top Of Our List. You'll See It In Everything From Our Daily Interactions To How We Treat Our Guests €“ Even In Our Extensive Associate Benefits And Programs. Job Summary:
Join our Festival Foods team as a Guest Services Clerk
Job Title:
Guest Service
Desk
Clerk
Reports To:
Guest Services Manager
What
External Job Description:
You'll
Do:
As a Guest Service
Desk
Provide Outstanding Service:
Clerk at Festival Foods, your responsibilities will include:
Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner—whether in-person, by phone, or electronically.
Accurately and efficiently process transactions,
maintain
cash and media at the Service Counter, and manage tasks like cashier tills distribution and
Additional
services such as DMV, Lottery, and ticket sales.
Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to
appropriate resources
Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
Distributes cashier tills and
partners
with cashiers th
roughout the day to ensure associate and guest needs are being met.
Accurately and efficiently process transactions and accurately
maintain
all cash and media at
Service
Counter registers.Â
Regular,
timely
attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.
What
We're
Looking For:
To succeed as a Festival Foods Guest Services Clerk, you should have:
Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.
A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.
The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks.
Ability to communicate effectively with both guests and associates.
- Technical
Operate
all necessary equipment and
excel in an environment with
a wide range of goods and services.
Strong communication
and collaboration skills, with an interest in supporting your team's success.
Physical Demands And Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job
Reasonable
accommodations
may be made to enable individuals with disabilities to perform essential functions
- The associate must
the ability to stand in place for
long periods
of time; walk in the store; bend, stoop and kneel regularly
Requires fine finger and broad manual dexterity, and eye-hand-foot coordination
in order to
operate
equipment
- Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth aboveÂ
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
The Guest Services Clerk is a position with part-time or full-time opportunities. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on your availability.
This role is a fantastic opportunity to interact with guests, create memorable experiences, and contribute to a friendly and welcoming environment a
t Festival Foods.Â
Benefits Overview:
WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.Location : Address:
6205 US-51 BUS Location : City:
Weston Location : State/Province:
WI Location : Postal Code:
54476
