Patient Services Representative (Per Diem)

About Fertility Specialists of Texas

Fertility Specialists of Texas is a leading fertility clinic known for advanced treatments and a genuinely compassionate, patient-centered approach. We offer a full spectrum of reproductive care, including consultations, IUI, IVF, and egg, sperm, and embryo freezing, with high success rates and a team that shows up for patients at every step of their journey. We are proud of our clinical excellence and equally proud of the environment we have built for the people who deliver that care every day.

The Role

The Patient Services Representative is the first face our patients see and the first voice they hear, and that moment matters more than most. We're looking for someone to join our float pool on a per diem basis, based out of our Plano, TX location and covering shifts across our Dallas-area locations as needed, including Dallas Baylor, Dallas Perot, Rockwall, and Southlake. This is a great fit for someone who brings professionalism to patient-facing work and understands that in a fertility clinic, warmth and composure aren't just nice to have, they're part of the care.

Schedule

This is a per diem, floating position with shifts offered on an as-needed basis. You'll be asked to work a minimum of 3 shifts per month (including 2 Saturdays per month) and holidays alongside weekday coverage. Typical shifts run 6:30am to 4:00pm on weekdays and 6:00am to 12:00pm on Saturdays.

If you've been looking for meaningful, professional work that fits around your current part-time or full-time schedule, this role was built for that.

What You'll Do

You will be a key part of the patient experience by keeping things moving, keeping patients informed, and keeping the front desk running with care and precision.

• Greet and check in patients with warmth and professionalism
• Collect service payments and reconcile daily transactions
• Manage incoming calls and route them accurately to the right teams, prioritizing by urgency
• Guide patients through clinic policies and assist with required forms
• Verify and document insurance benefits and coverage in patient charts
• Log all interactions accurately in the electronic health record (EHR)
• Coordinate with care teams on schedule changes and patient flow
• Handle filing, scanning, and faxing to support clinic operations
• Uphold HIPAA regulations and maintain strict patient confidentiality

What We're Looking For

This role requires a specific kind of professionalism. Our patients are navigating one of the most emotionally complex experiences of their lives, and we need someone who can stay calm and composed under that weight.

• Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front desk experience is a plus but not required
• Bilingual in English and Spanish is highly valued
• Comfort managing competing priorities in a fast-paced clinical environment
• The ability to make patients feel heard and at ease, even when they are stressed or scared
• Proficiency with EHR systems, or a demonstrated ability to learn software quickly
• Familiarity with insurance verification and clinic procedures is a plus; we provide training
• High school diploma required; associate's or bachelor's degree preferred

Join Us

At FST, your people skills have real stakes and real rewards. You will work alongside a mission-driven team in a growing field, doing work that genuinely matters to the patients who walk through our doors. We offer competitive compensation and a culture that takes both clinical excellence and human connection seriously.

If you are ready to put your service experience to its most meaningful use, we would love to hear from you.