Billing Manager

Ferretti Search is delighted to partner with a high-growth SaaS organization to locate their next Billing Manager.

• Location: Remote - NC
• Compensation: $100,000–$130,000 base bonus
• Schedule: Full-time, Monday–Friday

What’s in it for you?

• High-Growth Environment: Join a recurring revenue business where billing operations play a critical role in customer experience and financial performance.
• Leadership Opportunity: Own and improve billing processes while partnering closely with Accounting, Finance, Sales Operations, and Customer Success.
• Process Improvement Focus: Help scale systems, controls, and workflows to support continued growth.

What will your day look like?

• Billing Operations Leadership: Manage the end-to-end billing cycle for subscription-based customers, ensuring accuracy and timeliness.
• Recurring Revenue Support: Partner with Accounting to ensure billing activities align with revenue recognition policies and contract terms.
• Team Management: Lead and develop billing specialists while establishing KPIs and service standards.
• Customer Billing Resolution: Oversee escalated billing inquiries, disputes, credits, and account reconciliations.
• Systems & Process Optimization: Identify opportunities to automate workflows and improve billing efficiency and accuracy.
• Cross-Functional Collaboration: Work closely with Sales, Customer Success, Legal, and Finance teams to support contract execution and customer onboarding.
• Reporting & Analytics: Develop reporting around billings, collections trends, aging, customer metrics, and operational performance.
• Controls & Compliance: Ensure strong internal controls and adherence to company policies and procedures.

Who are you?

• Experienced Billing Leader: 5 years of billing, revenue operations, or accounts receivable experience, including leadership responsibilities.
• SaaS Experience Required: Strong understanding of subscription billing models, recurring revenue, and customer contract structures.
• Systems Oriented: Experience with billing platforms, ERP systems, and CRM tools such as NetSuite, Salesforce, Stripe, Chargebee, or similar solutions.
• Analytical Mindset: Comfortable working with large data sets and identifying trends and process improvements.
• Customer-Focused: Ability to balance operational excellence with a positive customer experience.
• Collaborative Leader: Strong communication skills and experience partnering across multiple business functions.

Application & Contact Information

If this role isn’t a perfect match, that’s OK! Ferretti Search is actively recruiting accounting, finance, and operations professionals across high-growth organizations. Contact Chris Machon at cmachon@ferrettisearch.com to learn about additional opportunities.