What are the responsibilities and job description for the Automotive Service Manager- Ferman Chrysler Jeep Dodge Ram of Wesley Chapel position at Ferman Automotive Group?
About the Position:
Ferman Chrysler Jeep Dodge Ram of Wesley Chapel, a trusted and high-performing dealership, is looking for an Automotive Service Manager to lead our dynamic service department. This is a critical leadership role for someone who thrives in a fast-paced dealership environment and has extensive knowledge of service operations, customer satisfaction, and team management.
Key Responsibilities:
- Oversee the daily operations of the service department, ensuring efficiency, profitability, and excellent customer service
- Lead, coach, and support service advisors, technicians, and support staff
- Maintain compliance with all warranty and service procedures
- Maximize departmental performance by tracking KPIs, labor hours, and CSI scores
- Ensure smooth coordination with Parts and Sales departments
- Develop and implement customer retention strategies and service promotions
- Maintain a clean, safe, and productive work environment
Requirements:
- 5 years of experience as a Service Manager in a high-volume dealership
- Proven leadership and team-building skills
- Deep understanding of warranty guidelines, systems, and service procedures
- Strong customer service and conflict-resolution abilities
- Familiarity with DMS software
- ASE and/or certifications preferred
Ferman Core Values
Maintain Ferman Standard of Ethics at all times.
Embrace a Winning Team Spirit…Be Positive…Lead by Example.
Follow the Golden Rule - "Do Unto Others As You Would Have Them Do Unto You”.
What We Offer
- Competitive salary and bonus structure
- Comprehensive benefits package including medical, dental, vision, and 401(k)
- Employee vehicle purchase and service discounts
- Ongoing training and professional development
- A team-focused, performance-driven environment with strong leadership support
Ferman Motor Car Company
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