Operations Manager

The Operations Manager supports day-to-day operations across FBFK’s Southern California offices (Orange County, Los Angeles, and San Diego). This hands-on leader supports the firms financial health by ensuring consistent service delivery, efficient facilities and vendor management, and provides smooth coordination with HR, IT, and Finance. The role focuses on execution, standardizing processes, tracking KPIs, and escalating risks.

Key Responsibilities
Multi-Office Operations

• Maintain regular in-person presence across OC, LA, and San Diego; ensure consistent standards and service levels.  
• Document, implement, and enforce SOPs; coordinate inter-office scheduling and coverage.  
• Coordinate conference services, events, and cross-office logistics.

Facilities, Vendor, and Office Services

• Oversee facilities and expansion projects, conference rooms, supplies, mail/print, and records coordination.  
• Manage vendor relationships and contracts; track SLAs, renewals, and issue resolution.  
• Ensure safety, access control, emergency preparedness, and business continuity readiness.

Attorney and Practice Support

• Align local administrative resources to practice needs; anticipate surges (trials, hearings, large filings).  
• Coordinate calendaring and logistics with internal teams to minimize friction for billable work.  
• Gather feedback from attorneys and staff; implement quick-win improvements.
• KPI development and management.
• Provide attorneys with AR support.

Budget and Procurement Support
Assist with site-level budgets, POs, and invoice approvals; monitor spend and variances.  
Track and report operational KPIs (responsiveness, vendor performance, satisfaction).  
Identify cost-optimization opportunities and recommend actions.

Technology and Process Enablement

• Partner with IT on A/V readiness, conference tech, print/scan, and endpoint coordination.  
• Drive continuous improvement projects; document and maintain SOPs and checklists.  
• Support records/information governance practices (retention, ethical walls, secure handling).

Risk, Compliance, and Quality

• Uphold confidentiality, information governance, and firm policies.  
• Support audits, incident tracking, corrective actions, and follow-up.  
• Ensure facilities and operations comply with applicable California workplace standards.

• 4–7 years of operations, facilities, or office services experience in a professional services environment; law firm preferred.  
• Demonstrated success managing vendors, facilities, and administrative teams or coordinators.  
• Strong project management, organization, and follow-through; comfortable with change management.  
• Excellent communication and stakeholder coordination across attorneys, staff, and leadership.  
• Technology fluency: Microsoft 365; familiarity with legal tools (e.g., iManage/NetDocuments, Aderant/Elite, conference/A/V platforms) is a plus.  
• Bachelor’s degree required; operations, business, or related field preferred.  
• Ability to travel regularly between OC, LA, and San Diego (approximately 25–35%).

Key Competencies

• Service orientation and operational rigor  
• Problem-solving and decision-making  
• Process improvement and systems thinking  
• Vendor negotiation and relationship management  
• Diplomatic, firm communication and conflict resolution  
• Data-driven reporting (KPIs, budgets, SLAs)
   

Salary : $95,000 - $125,000