We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

About the Fenway Hotel:

Originally opened in 1927, Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians, and living legends in its time as an operating hotel. Today, the Autograph Collection hotel features 83 guest rooms and suites, 10,000 square feet of indoor and outdoor event space featuring the Caladesi Ballroom with water views, a resort-style pool, and an expansive front lawn ideal for events. Onsite dining includes HEW Parlor & Chophouse, featuring chophouse cuts, chef-driven seasonal preparations, and Hi-Fi Rooftop Bar overlooking St. Joseph Sound.

We’ve created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. If you share our passion, it’s time to write your own tune with us and join the band at Dunedin’s very own jazz-inspired boutique hotel. Can you sing along? Apply today!

Tampa Bay Top Workplaces

“Voted a Top Workplace! Mainsail Lodging & Development was named a 2025 Top Workplace by the Tampa Bay Times—a reflection of our positive culture, growth opportunities, and commitment to our team. Join us!”

Overview of the Role:

The Front Office Manager is responsible for the day-to-day Front Office Operations including the Front Desk, Night Audit, and involvement in valet operations. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience. This role requires a proactive approach to managing all duties of the front desk operation which includes guest arrival and departure procedures, sold-out situations, inter-department communications (including but not limited to Engineering and Housekeeping), addressing guest concerns promptly, and supporting the front office team through staff scheduling, training, coaching and motivation. This role will also oversee daily financial procedures, including balancing and dropping receipts according to accounting standards.

The Front Office Manager is expected to ensure exceptional service to all guests that is consistent and continually in accordance with the Marriott Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Job Functions

• Ensure complete guest satisfaction and follow up on all guest issues and concerns in a timely manner
• Lead staff and oversee process of guest check ins, mobile check ins, reservation confirmations, and activating room keys
• Coordinate with staff the receival, storage, and delivery of all luggage and packages
• Provide local information for shopping, dining, nightlife, and recreational destinations
• Empower Front Desk staff to act and resolve guest issues to the best of their ability
• Lead staff by example while managing and motivating front desk personnel
• Collaborate with other hotel departments as necessary to resolve guest calls, requests, needs, or issues
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
• Maintain guest confidentiality by ensuring department team members maintain current with all property, company, and brand specified training and information
• Participates in employee progressive discipline procedures
• Orders operating supplies within budget guidelines
• Help maintain retail inventory and communicate with the Corp Retail Director as needed
• Respond to guest reviews via Marriott and social channels
• Train staff to operate at their best ability, and embody the hotel and Marriotts culture and story
• Ensure guest credit is procured and all accounting procedures are followed by Front Desk staff. Resolve guest accounting issues as needed
• Ensures full compliance of Marriott Brand standards and the passing of department Quality Assurance items
• Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Other necessary duties as reasonably assigned

Hotel Performance

• Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS (Guest Satisfaction Surveys) according to Marriott and Mainsail/Fenway standards.

Education & Experience

• 2-year degree from an accredited university in Hospitality, Business Administration or related major OR 4 years' experience in guest services, front desk, or related
• 2 years of Hotel Leadership experience and the ability to train, motivate, and develop a team
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g., tablets, computers, and iPads
• Proficiency in hotel property management systems, specifically OPERA PMS
• Experience in working with an operating budget, understanding of P&L statements
• Interpersonal skills and experience with communicating and collaborating with different organizational leaders
• Ability to take initiative and handle assignments with limited supervision
• A strong sense of ownership in everything that you do

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull, or push up to 50 lbs.
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times

Benefits:

Full-time Associate Benefits

• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Part-time Associate Benefits

• All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.