Ecommerce Coordinator

E-Commerce Coordinator – Parts Sales

Felling Trailers, Inc. · Sauk Centre, MN · On-site · Full-time · $20.29 - $28.40

Drive the online presence of two growing parts businesses.

Felling Trailers is looking for an E-Commerce Coordinator to own and grow the online parts operations for Felling Trailers and Larson Cable Trailers. This position will focus on various e-commerce platforms to ensure smooth operations, accurate listings, and effective promotional activities. This role requires a detail-oriented individual with experience in managing online stores, updating product information, and collaborating with marketing teams to drive sales and improve the customer experience.

Essential Specific Job Duties:

Online Store Management Utilizing Shopify - Store.Felling.com & Store.LarsonCableTrailers.com

• Regularly add and update parts and pricing as needed.
• Review incoming orders daily and enhance product page details to optimize user experience.
• Collaborate with the marketing team to set up and monitor promotions.

SmartEquip:

• Respond to requests for adding parts/prints or updating pricing.
• Maintain and update internal spreadsheets to reflect accurate information.
• Upload and maintain accurate drawings and diagrams of trailers on the SmartEquip platform.

ShipperHQ (Shipping Application):

• Address and resolve pricing discrepancies on shipped items.
• Create and manage shipping groups and special shipping rules for non-standard items.

Google:

• Google AdWords: Submit targeted search keywords and associated pages to Vivid.
• Google Analytics: Monitor and analyze page rankings; implement improvements to enhance organic search results.
• Google Shop: Add and monitor parts listings, working with our web company
• Google Search Console: Monitor and analyze page performance; implement improvements as needed

Authorize.Net:

• Occasionally update payment software and user accounts.
• Investigate and resolve any payment delays or discrepancies.

Ebay/Paypal Store Management:

• Check store account and emails daily for sales activity.
• Update and manage items for sale on eBay.
• Notify accounting of sales for proper fund allocation.

Paypal:

• Manage infrequent payment transactions as needed.
• Set up and maintain admin account for PayPal.

Return Requests:

• Monitor and address return requests received via email.
• Locate and review invoices in GSS, then forward to the parts representative who handled the order.
• Print and organize return paperwork as required.

Jotform:

• Create webforms for various applications as needed.
• Collaborate with Marketing/Vivid for form embedding and web page formatting.

Facebook (Meta): Felling Parts Store & Larson Parts Store

• Post informational updates and promotional content on the parts pages weekly or as needed.
• Monitor and respond to comments/questions received via platform(s)
• AI Integration – online sales
• Monitor and implement AI integrations in line with industry best practices for online sales.

Engraver Operation

• Creation and production of trailer data plates
• Promotional product engraving

What we're looking for:

• 2–5 years of experience in e-commerce, digital marketing, or a related field
• Preferred 4-year degree in Business, Marketing, E-commerce, or a related area
• Hands-on familiarity with e-commerce platforms (Shopify is a plus) and Google's marketing tools
• Strong attention to detail and comfort managing multiple platforms at once
• A collaborative, solutions-oriented mindset

Why Felling Trailers?

For over 50 years, Felling Trailers has built a reputation for quality, innovation, and doing right by our customers and employees. You will join a team that values initiative and gives you real ownership of a visible, growing part of our business.

Benefits & Perks

As a full-time team member, you will have access to:

• Health, dental, vision, and life insurance
• 401(k) retirement planning
• Incentive compensation bonus plan (profit sharing)
• Paid time off
• Health Savings Account
• Short-term & long-term disability coverage
• Tuition reimbursement for professional development

As a family-owned, Women-Owned (WBENC-Certified WBE), ISO 9001-certified company, we offer a stable, team-focused environment where your work makes a real difference.

Ready to apply? https://www.felling.com/careers/