Shift Lead - Felipe’s Heladeria

Do you scream for ice cream? Join the team at Felipe’s Heladeria, where serving frozen delights to happy guests is more than just a job – it’s an experience of joy, teamwork, and sweet satisfaction!

We’re searching for a Shift Lead who can guide our crew, delight our customers, and ensure every scoop, swirl, and shake is served to perfection.

Why You’ll Love Working Here

At Felipe’s Heladeria, we don’t just make ice cream; we create moments of happiness! Plus, we offer:

• Paid Time Off to relax and recharge.
• Comprehensive Health, Vision, and Dental Plans to keep you smiling.
• Matching 401k to invest in your future.
• Free Shift Meals because who can resist amazing ice cream?

What You’ll Do

The Shift Lead role starts with people and ends with impeccable service. Here’s what your day might look like:

• Be the Guest Guru: Greet guests with a smile, offer samples, and guide their flavor adventure.
• Lead with Confidence: Assign tasks, provide feedback, and keep the team motivated during shifts.
• Prepare and Serve Perfection: Create delicious Soft Serve, Shakes, and Smoothies with care and expertise.
• Master the Menu: Know every item we offer inside and out.
• Keep it Clean and Organized: Ensure the shop is spotless, from the topping bar to the bathroom.
• Crunch the Numbers: Manage the cash till and verify accurate order ringing.
• Safeguard Standards: Follow health and safety guidelines to the letter.
• Set Up Success: Prep the product and set the next team up for a seamless shift.

Most of your shifts will be in the evenings (our busiest time), lasting 7 to 9 hours. You’ll often close the store, ensuring every closing task is completed perfectly.

What We’re Looking For

• A people person who loves to engage with guests and can lead a team effectively.
• Someone who thrives in hospitality and shines under the buzz of a busy shop.
• A detail-oriented team player who takes pride in cleanliness and organization.
• An individual with strong time management skills, ready for hands-on, fast-paced excitement.

Additional Details

• You’ll work closely with our Heladeria Supervisor and Felipe’s MOD for guidance and support.  
• To keep the focus on our guests, cell phones, smartwatches, and earbuds are not permitted during shifts.  

Why Wait? Start Your Sweet Adventure Today!

If you’re ready to lead with confidence, serve joy by the scoop, and join a team that’s as passionate about ice cream as our guests are, we want to hear from you!  

Apply now and make every day a little sweeter at Felipe’s Heladeria. 🍦