Client Services Supervisor | $125k+

Feldspar & Flint LLC is a NYC metro area Recruiting & Staffing firm that specializes in operational strategy across core business functions.

We are seeking an experienced Billing Supervisor to oversee our billing operations and support a high‑performance team. This role blends hands‑on billing responsibilities with leadership duties, ensuring timely, accurate invoicing and exceptional service to attorneys, clients, and internal stakeholders. The ideal candidate fosters collaboration, drives process improvement, and upholds the firm’s values through consistent professionalism and integrity.

Responsibilities

• Oversee daily billing operations, ensuring timely and accurate invoice preparation and posting.
• Meet regularly with partners to review WIP and A/R, highlight issues, and recommend next steps.
• Prepare, audit, and finalize monthly prebills, including rate reviews, special arrangements, and formatting updates.
• Manage electronic billing workflows, troubleshoot rejections, and ensure successful invoice submission.
• Maintain billing data integrity in Aderant, including bill formats, bill groups, and client arrangements.
• Monitor monthly WIP and A/R trends, escalating issues to attorneys and management when necessary.
• Supervise and mentor billing staff, set priorities, assign work, and provide ongoing coaching and feedback.
• Resolve escalated inquiries from attorneys, secretaries, and clients regarding billing and payment issues.
• Coordinate matter transitions for departing attorneys and ensure accurate setup of new clients and matters.
• Collaborate with the Billing Manager on departmental processes, staffing needs, reporting, and procedural improvements.

Qualifications

• Bachelor’s degree preferred.
• Minimum 3 years of law firm billing experience, including supervisory or team‑lead responsibilities.
• Strong proficiency with Aderant and experience with electronic billing platforms.
• Advanced skills in Excel and solid proficiency in Word and Outlook.
• Excellent written and verbal communication skills, with the ability to explain complex billing processes clearly.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Proven ability to work independently while supporting a collaborative team environment.
• Solid judgment and problem‑solving ability; comfortable handling sensitive or escalated issues.
• Ability to remain calm under pressure and meet time‑sensitive deadlines.
• Commitment to professional development, continuous improvement, and modeling strong leadership behavior.