What are the responsibilities and job description for the Supervisor - Inside Sales/Appointment Setting position at Feldco Factory Direct?
Company Description
Feldco is a leading home renewal company specializing in delighting our customers through our products: windows, siding, and doors.
Job Description
We are looking for a Supervisor to join our successful, highly-motivated Appointment Setting team at Feldco, the #1 Window, Siding and Door Company in America (recognized by Window and Door Magazine). We have 40 years of experience in delighting customers by making home improvement projects simple.
Job Description:
This position will report to the Inside Sales Manager to assist in the supervision of our team of Inside Sales/Appointment Setting Representatives. The Feldco Outbound Call Center is a high-volume, fast paced environment. If you have excellent communication skills, can be accurate and detail-oriented and like working in a dynamic, team environment, then we need you to help with our continued growth!
What We Can Offer You?
Leadership – We are the #1 Replacement Window, Door and Siding Company in America! We take great pride in our leadership and transformation of the home improvement market.
Growth – We have more than quadrupled our business over the past few years and are presently expanding into more new markets.
Advancement – We have recently promoted many internal staff members to senior management positions and offer external training.
Security – We operate profitably and are enhancing the benefits and care of our employees.
Professionalism – We are investing heavily in quality improvements and establishing industry-best operations.
Teamwork – We are focused on assisting each other and working together to take care of our customers.
Responsibilities include:
• Assist in the management of staff and daily tasks associated with outbound call center employees.
• Document employee performance and provide feedback through call monitoring and coaching.
• Administer motivational and incentive inside sales programs.
• Meet or exceed monthly team appointment quotas.
• Schedule and enter sales appointments based on leads generated utilizing inside sales techniques.
• Utilize service and problem-solving skills to better serve external and internal customers.
• Monitor outbound call center dialer software as needed.
• Make inside sales calls daily to current and prospective customers to procure sales appointments.
• Prepare and analyze daily team sales reports and communicate to management.
Additional Information
• Full Benefits: Medical, Dental, Vision, Vol Life, STD, LTD, 401 K, and Paid Time Off.
• $45,000-$55,000
Qualifications
Required Qualifications:
• Minimum 3 years of experience in telemarketing, inside sales, or outbound call center environment.
• Minimum 1 year supervisory/lead experience in a call center environment.
• PC/Microsoft Office literacy (Excel, Word, Outlook).
• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to work in a fast paced and demanding environment.
• Stable work history and great attendance record.
• Professional attitude and ambition.
• Ability to work nights and/or weekends.
Additional Information
If interested, please apply online by pasting the following link into your browser:
http://www.4feldco.com/job-description/?gnk=job&gni=8a78824752b90a8d0152c193113354a3&gns=Other
All your information will be kept confidential according to EEO guidelines.
Salary : $45,000 - $55,000