Information Technology Operations Manager

Who We Are:

Feit Electric has been at the forefront of global lighting innovation for 45 years. We combine best-in-class design, manufacturing expertise, and cutting-edge technology to deliver smarter, safer, and more energy-efficient home products.

The IT Operations Manager is a hands-on, strategic leader responsible for ensuring performance, reliability, and continual improvement of the company’s core IT services. This full-time, on-site position oversees infrastructure, Microsoft 365 administration, service desk operations, cybersecurity, vendor management, and IT project execution.

With a strong foundation in ITIL-aligned service management, Microsoft enterprise platforms, and operational leadership, the IT Operations Manager is expected to implement proactive standards, drive measurable improvements, and support business objectives through effective technology delivery. This role emphasizes high-quality service, system availability, user enablement, and risk mitigation through disciplined execution and innovation.

Specific Responsibilities

Operational Excellence & Governance

• Define and monitor KPIs for network uptime, ticket resolution, patching cadence, M365 health, and system availability.
• Implement and maintain ITIL-based practices, including Incident, Change, and Configuration Management.
• Develop and enforce SOPs, runbooks, and support workflows; lead monthly operations reviews with metrics and exception reporting.
• Continually assess and enhance security posture across infrastructure and user endpoints.

Project & Initiative Delivery

• Plan and lead technical projects, including infrastructure upgrades, cloud migrations, security enhancements, and system integrations.
• Collaborate with internal stakeholders to define requirements, success criteria, and timelines; maintain project documentation and risk logs.
• Lead business continuity planning and disaster recovery preparedness, including risk mitigation and alternative communications strategies.

Microsoft 365 Administration

• Serve as SME for Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune, Security & Compliance).
• Drive M365 adoption and collaboration value across the business; respond to alerts and usage trends.

AI & Automation Enablement

• Explore and implement AI tools that improve IT efficiency and service delivery.
• Partner with business units to identify AI opportunities in workflows, reporting, and support automation.
• Establish KPIs to measure AI adoption and impact on performance or cost reduction.

Vendor & Subscription Management

• Manage vendor relationships, contracts, SLAs, and escalations for ISPs, managed services, cloud platforms, and enterprise applications.
• Oversee licensing and subscription compliance for Microsoft, Adobe Creative Cloud, SQL Server, Windows Server, and more.
• Ensure timely support renewals for Meraki, Palo Alto, and other OEMs.

Procurement & Budget Alignment

• Track IT spend and align purchase activity with budget targets and refresh cycles.
• Proactively seek service improvements and cost-saving opportunities through vendor analysis.

Requirements / Competencies

• Minimum 10 years of IT experience with at least 5 in IT operations or infrastructure leadership.
• Proven success in managing complex environments that include hybrid infrastructure, Microsoft 365, security platforms, and enterprise networking.
• Track record of effective change management, and operational governance.
• Hands-on expertise with Microsoft 365 admin center, Intune/Endpoint Manager, Exchange Online, and related PowerShell administration.
• Experience leading technical projects delivering on-time, scope and budget.
• Experience with security operations, vulnerability management, and compliance.
• Excellent communication skills with the ability to communicate across levels.
• Passion for proactive excellence, continuous improvement, and business-aligned IT service delivery.

What You'll Get:

• Collaborative, innovation-driven environment with a global impact.
• Competitive compensation, comprehensive benefits, and professional growth opportunities
• Salary Range: Exempt / Salary with a range of $160,000.00 to $185,000.00 annually.

Application Instructions:

Interested candidates are invited to submit their resume, along with a cover letter outlining their suitability for the role and relevant achievements.

Additional Data:

The position is onsite Monday through Friday in our Pico Rivera, CA office. Position does not offer relocation package. No remote work available for this position.

Equal Opportunity Employer:

Feit Electric is an equal opportunity employer. We encourage applications from all qualified individuals regardless of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.