Collector

Seeking a Collector for ensuring clients receive all necessary payments from debtors. Their duties include monitoring accounts payable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments and documenting debts collected.

QUALIFICATIONS: 

1. College education and at least two years of legal collector experience required.
2. Strong and confident telephone presence.
3. Patience and ability to maintain composure while under pressure when speaking to opposing party.
4. Great communication and listening skills.
5. Ability to multi-task in a fast-paced, customer service-based environment.
6. Excellent organizational skills and attention to detail.
7. Computer literacy in Word, Excel, Outlook, and web-based applications, and proficient in the use of office equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties shall include, but are not limited to, the following:

1. Outgoing and Incoming telephone calls from opposing parties to negotiate settlement agreements with regards to a wide variety of debts, including credit card, commercial, medical, and subrogation matters. 
2. Maintains confidential client and/or firm information in accordance with federal and firm policies.
3. Keeps detailed notes and records of all communications and actions using the parameters and procedures provided.
4. Performs all such related and non-related duties as may be assigned from time to time.

CORE COMPETENCIES:

To perform the job successfully, an individual must demonstrate the following core competencies:

1. Problem Solving: Should be able to identify and resolve problems in a timely manner; analyze information skillfully. 
2. Oral Communication:  Listens and gets clarification; responds well to questions, addresses needs and concerns with management.
3. Written Communication: Writes clearly and informatively; edits work for spelling, grammar and punctuation; able to read and comprehend written information.  
4. Professionalism:   Accepts responsibility for actions; maintains a positive attitude; follows through on commitments and assignments; treats co-workers, management, defendants, clients and Court personnel with dignity and respect.
5. Quality:   Demonstrates accuracy and thoroughness. 
6. Attendance:   Adheres to assigned hours; late only when there is an extenuating circumstance; maintains a good attendance record.
7. Dependability:   Follows instructions; commits to extra hours when necessary to reach goals.

PHYSICAL ACTIVITIES:

1. Office based, requires full range of body motion including bending, sitting, and standing through the required hour workday.
2. Requires eye-hand coordination and manual dexterity.
3. Requires the ability to distinguish letters or symbols, normal hearing, vision range and the absence of color blindness.
4. May require working under stressful conditions and requires flexibility in response to staffing needs.  Must be regularly available and willing to work at least required hours per day and overtime/weekends as requested.
5. Perform duties onsite unless otherwise indicated and approved.

ENVIRONMENTAL CONDITIONS: 

1. There are no harmful environmental conditions that are present for this position.
2. The noise level in the work environment is usually moderate.